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CHAIRMAN’s MESSAGECHIEF EXECUTIVE OFFICER’S MESSAGEABOUT THIS REPORTPERFORMANCE DATA

Performance
Data

Air Traffic Data
Air Traffic DataConnectivityCustomer SatisfactionIndex of ComplaintsAirport Composite Safety IndexOperational Safety Performance
Passenger traffic
Passenger trafficCargo throughputAircraft movements
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Passenger traffic[1] Millions of passengers 54.9 57.2 60.7 64.7 69.7 70.5
  • [1]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
LEGEND
  • [1]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Cargo throughput[1] Millions of tonnes 3.9 4.0 4.2 4.4 4.3 4.6
  • [1]Cargo tonnage includes import, export and transshipment (counted twice) cargo. Air mail is excluded. Cargo tonnage broken down by cargo transported on all-cargo flights and on passenger flights is not reported as the data is considered commercially sensitive.
LEGEND
  • [1]Cargo tonnage includes import, export and transshipment (counted twice) cargo. Air mail is excluded. Cargo tonnage broken down by cargo transported on all-cargo flights and on passenger flights is not reported as the data is considered commercially sensitive.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Aircraft movement[1] Thousands 339 355 377 396 410 410
  • [1] Aircraft movements include civil international passenger, cargo and non-revenue flights. Military and local flights are excluded. Aircraft movements by day and by night, broken down by commercial passenger, commercial cargo, general aviation and state aviation is not reported as the data is considered commercially sensitive.
LEGEND
  • [1] Aircraft movements include civil international passenger, cargo and non-revenue flights. Military and local flights are excluded. Aircraft movements by day and by night, broken down by commercial passenger, commercial cargo, general aviation and state aviation is not reported as the data is considered commercially sensitive.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Passengers using land cross boundary transport Thousands of passengers 1,903 1,955 2,005 2,035 2,068 1,978
Passengers using SkyPier Thousands of passengers 2,468 2,622 2,667 2,809 2,812 2,593
LEGEND
Table ViewChart View
Unit 2011 2012 2013 2014 2015 2016
Airport Service Quality (ASQ) overall satisfaction score[1] Score (out of 5) 4.80 4.82 4.84 4.85 4.86 4.86
Annual mean score of passengers feeling safe and secure[2]* Score (out of 5) 4.78 4.77 4.78 4.80 4.82 4.81
  • [1]According to Airports Council International (ACI)'s ASQ Survey, which is based on performance in a calendar year (i.e. 1 January to 31 December).
  • [2]This is an aspect covered in the ACI’s ASQ Survey.
  • *The 2013 and 2015 figures have been restated following an internal database review.
LEGEND
  • [1]According to Airports Council International (ACI)'s ASQ Survey, which is based on performance in a calendar year (i.e. 1 January to 31 December).
  • [2]This is an aspect covered in the ACI’s ASQ Survey.
  • *The 2013 and 2015 figures have been restated following an internal database review.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Index of complaints received per million passengers Number 31.1 32.2 31.9 29.9 33.3 32.5
Passenger traffic[1] Millions of passengers 54.9 57.2 60.7 64.7 69.7 70.5
  • [1]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
LEGEND
  • [1]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Airport Composite Safety Index[1] Injury rate per million passengers 6.21 5.72 5.32 4.85 4.04 3.94
Passenger traffic[2] Millions of passengers 54.9 57.2 60.7 64.7 69.7 70.5
  • [1]Airport Composite Safety Index is a safety performance indicator that measures the number of injuries arising from passengers and staff, with respect to the number of passengers.
  • [2]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
LEGEND
  • [1]Airport Composite Safety Index is a safety performance indicator that measures the number of injuries arising from passengers and staff, with respect to the number of passengers.
  • [2]Total number of passengers includes originating, terminating, transfer and transit passengers. Transfer and transit passengers are counted twice. The number of passengers broken down by passengers on international and domestic flights is not relevant for AAHK as all passengers are classified as international. Origin-and-destination and transfer and transit data is not reported as it is considered commercially sensitive.
Table ViewChart View
Unit 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
Availability of airfield ground lighting[1] Percentage 99.99 100.00 100.00 100.00 100.00 99.99
Index of birdstrikes per 10,000 aircraft movements Number 0.38 0.37 0.29 0.43 0.37 0.61
  • [1]The availability of airfield ground lighting is determined in accordance with the requirements of ICAO’s Annex 14 of the Convention on International Civil Aviation. The percentage of availability = [(Total operation hour – System down time) / Total operation hour] x 100%. The percentages are rounded to two decimal points for reporting purposes. However, in 2013/14 and 2014/15, there were incidents which resulted in system down time and the overall availability was not precisely 100%.
LEGEND
  • [1]The availability of airfield ground lighting is determined in accordance with the requirements of ICAO’s Annex 14 of the Convention on International Civil Aviation. The percentage of availability = [(Total operation hour – System down time) / Total operation hour] x 100%. The percentages are rounded to two decimal points for reporting purposes. However, in 2013/14 and 2014/15, there were incidents which resulted in system down time and the overall availability was not precisely 100%.
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