As HKIA pushes at the boundaries of its original design capacity, we continue to apply technology and upgrade our facilities and service. Our aim is to maintain our high service standards and provide a friendly, efficient and uniquely “Hong Kong” airport experience for our passengers.
In 2016/17, we enhanced the “HKG MyFlight” mobile app by adding different passenger-focused features. The mobile app now provides passengers with a wide array of information:
Starting from September 2017, the "HKG MyFlight" mobile app will offer a new feature of sending baggage arrival notifications to passengers whose baggage is equipped with an electronic bag tag.
We achieved an overall satisfaction score of 4.86 in the 2016 Airport Service Quality Survey managed by Airports Council International, meeting our target for 2016/17. We also maintained the low level of passenger complaints, despite the record-breaking number of passengers and the pressure of approaching full capacity of HKIA.