Summer Internship Programme

For starters, the level of exposure was remarkable. One of the most pleasant surprises was the extent of cross-collaboration throughout the airport community, HKIA is so diversified yet dynamically interconnected. By participating in various meetings and events, I was able to take advantage of precious opportunities to interact with many leaders of the aviation industry and get a taste of what teamwork at the top is like.

Then there was my role as an intern, which far exceeded my expectations. Interns here are tasked with challenging responsibilities. One of my projects was to assess the impacts of a new transit/transfer initiative on passenger flow. From devising evaluation frameworks and collecting data, to interpreting the results and mapping out a way forward, it was very fulfilling to see the project come to fruition.

I enjoyed every second of my summer internship at the AA. If you are looking for an internship with a unique mix of excitement and hands-on-experience, the programme here is perfectly the right choice!

Throughout the internship, I gained invaluable exposure to numerous aspects of the airport. I assisted in live trial operations of the e-boarding gates, collecting passenger feedback and compiling data for review. I loved interacting with passengers, airlines and others during the e-boarding gate trials to build my skills in stakeholder management and decision-making. It was a whole new experience for me. There were many hands-on projects involving future travel experience and behind-the-scenes cases in passenger experience enhancement. It was so interesting to align the passenger and stakeholder expectations with the project delivery. In particular, the experience at HKIA has sharpened my sense of identifying business opportunities in digital transformation to enhance customer experience from an international point of view, which will be useful in all sorts of tech fields.

I was particularly excited by the dynamic working environment of the terminal operations. I was happy that I could apply my classroom knowledge in real-life operations during my internship. I assisted the team to develop various data spreadsheet templates for enhancing operational efficiency and accuracy in validating flight information provided by airlines and the government parties. It was also great to work on group projects, which pushed me to go beyond my comfort zone and knowledge to collaborate across different airport departments.  Now I truly understand the importance of working together to handle change.