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General Enquiries

If you have any suggestions on how HKIA might improve - by doing things better or offering new services – please let us know by completing the form below and pressing the SEND button. All fields are required and you are suggested to read the Notes below.

Telephone, fax and postal address of the customer service of HKIA

+852 2181 8888
+852 2824 0717
Postal address:
Customer Feedback, Airport Authority Hong Kong, HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong
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  1. The Personal Data collected herein will be used by the Airport Authority for making its reply to you.
  2. The provision of Personal Data is voluntary. If insufficient Personal Data are provided, we may not be able to make any reply to you.
  3. The Personal Data may be transferred to other relevant Government departments or service providers (such as airlines or retailers) to enable them to reply to you.
  4. The Airport Authority will not use the Personal Data collected for any purpose other than those stated above.
  5. You can request access to and correction of your Personal Data provided herein. For details, please click here.