Passenger Guide


Below are step-by-step departure instructions for you to enjoy a quick and smooth journey to your boarding gate.


    We offer a range of check-in options for travellers. Make sure you have all your travel documents ready, including a valid passport, air ticket or booking confirmation and any necessary visas.

    • Counter Check-in: Enjoy round-the-clock check-in at Terminal 1. Click here to see which check-in aisle your airline is using.
    • Self Check-in: Terminal 1 has more than 100 self check-in kiosks for convenient check-ins. Learn more about the facilities here

    Passengers are advised to arrive early to allow sufficient time for passport control and security procedures. Please contact your airline if you have any enquiries. Click here for airline contact details.

    • In-town Check-in: Some airlines offer in-town check-in services at Hong Kong and Kowloon Stations to passengers who are travelling to the airport via Airport Express. Learn more about the airlines with in-town check-in services here.
    • Check-in service* is also available at the Airport Express Line Departure Concourse, Floor U4 of Tsing Yi Station, from 06:00 to 01:00 daily, for passengers travelling with Cathay Pacific (CX), Cathay Dragon (KA) and Hong Kong Airlines (HX). Passengers may check in and collect baggage tags at the station's smart check-in kiosk at least 90 minutes to 24 hours prior to their flight departure time. Please reserve at least 50 minutes for baggage drop-off at the check-in counter of Cathay Pacific (CX), Cathay Dragon (KA) and Hong Kong Airlines (HX) at the airport.

    * Check-in service at Hong Kong West Kowloon Station and the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge is currently suspended until further notice.

    Dimension guidelines of hand baggage

    To avoid any delays, please ensure that all your baggage is packed according to your airline’s security guidelines.

    • Baggage Drop-off: Passengers who use the self check-in kiosks can use their airline’s baggage drop-off counters to check-in their baggage.
    • Hand Baggage: Several measuring gauges can be found at each check-in aisle in Terminal 1 for passengers to check if their hand baggage meets the Airline Operator Committee’s guidelines. Hand baggage must not exceed 56cm x 36cm x 23cm (22” x 14” x 9”).
    Security Check
    Security Check

    To ensure the security and safety of all travellers, your hand baggage will be inspected and a body scan may be conducted. Please have your travel documents and boarding pass ready for inspection before having the security check.

    Get more tips and information about the process here.

    No dangerous goods in luggage

    Please make sure you have the following documents ready before reaching the immigration counter.

    • Hong Kong Citizens and Residents: Hong Kong Identity Card.

    • Foreign Travellers: A valid passport and a completed Departure Card. The Departure Card is the bottom sheet of the original Arrival Card which can be found in your passport.

    Proceed to boarding gate 30 minutes before flight departure
    Proceed to Boarding Gates

    Passengers are advised to arrive at your boarding gate at least 30 minutes before flight departure.

    Click here to view the airport map