Special Needs Access

Once you arrive at the gate, you should proceed to the immigration counters on Level 5 in Terminal 1 (T1):

Arrivals location	Levels
Terminal 1	There is no change of level required if you arrive at T1. If your arrival location is near the West Hall, you may take the Automated People Mover (APM) to the East Hall
T1 Midfield Concourse	Take the APM on Level 1 to the East Hall of T1, then proceed to Level 5.
T1 Satellite Concourse	Take the airside passenger buses on Level 4. After getting off the coach at T1, proceed to Level 5.

The following facilities are available at the immigration area for passengers with special needs.

• Wide self-service e-channels for Hong Kong residents and “qualified” visitors
• Counters for passengers with special needs
• Seats for passengers waiting for assistance with immigration clearance

Baggage assistants wearing pink vest uniforms are available to assist travellers at the baggage reclaims.

By bus/ taxi 

After you arrive at the Meeters and Greeters Hall, you may reach the bus terminus and taxi station via the downramps.

By Airport Express

You can reach the Airport Express platform using the walkway outside the Arrivals Halls. No change of level is required.

By limousine

You can reach the limousine waiting area by following the channel near Arrivals Hall B and taking the lift to Level 3.

By car

All car parks are accessible by lifts.

The following facilities are available at the departures kerbs at Terminals 1 (T1).

• Priority drop-off areas with ramps
• Special needs serving points with tactile guide paths and Braille maps (Zones 2 and 3 in T1)
• Hands-free help phones are provided at Zones 2 and 3 of T1
• Ramps with handrails provide accessibility from the departures kerbs to the Check-in Hall (Level 7 in T1)

The following facilities are available to guide you to the Check-in Hall upon your arrival at HKIA by Airport Express (AEL).

• Tactile guide paths that lead you from the AEL platform to the nearest Customer Service Counter
• Ramps with handrails provide accessibility from the departure kerbs to the Check-in Hall (Level 7 in T1)

Passengers with special needs can use the Courtesy Channel located at T1 to enter the security screening and immigration area.

The following facilities are available at the immigration area for passengers with special needs.

• Wide self-service e-channels for Hong Kong residents and “qualified” visitors
• Counters for passengers with special needs
• Seats for passengers waiting for assistance with immigration clearance

After passing through security and immigration clearance in T1, passengers may reach the boarding gates by lifts or Automated People Mover (APM).

Departures location	Gates	How to get there
Terminal 1	1 – 36 E5 – E9 N10 N12 S11	Take escalator or lift to Level 6.
	40 – 80	Take APM on Level 1 to West Hall to reach the respective boarding gates on Level 6.
	511 – 525	Take escalator/lift to Level 4 of T1 and board the airside passenger buses, which will take you to the respective boarding gates.
T1 Midfield Concourse	201 – 230	Take APM on Level 1 of T1 to the T1 Midfield Concourse, and head to Level 6 after exiting the APM.
T1 Satellite Concourse	13 – 21	Take the escalator /lift from Sky Bridge (located next to Gate 24) to Level 9. Pass through Sky Bridge and take another escalator /lift down to Level 5. Proceed to your respective boarding gate at the T1 Satellite Concourse.

Transfer Desks are located on the same level as the arrival gates.

Terminal 1:

T1 Midfield Concourse:

If your flight arrives at the T1 Midfield Concourse, you can reach the Transfer Desks in Terminal 1 (T1) by taking the Automated People Mover on Level 1 of the T1 Midfield Concourse to T1.

Passengers with special needs may use the priority channels to enter the security screening area.

Wheelchair users can find the following facilities and counters at accessible height throughout the terminals.

You can find priority seats throughout the terminals and in immigration clearance areas.

The Caring Corner is a rest area for travellers with special needs, including passengers with reduced mobility, the elderly and pregnant women. This wheelchair-accessible facility is equipped with seating, televisions and telephone helplines.

Location of Caring Corners

• Near Gates 1 and 36, Departures Level (L6), Terminal 1 (Restricted Area)
• Transfer Area E1 and E2, Arrivals Level (L5), Terminal 1 (Restricted Area)

Toilets for the disabled are located throughout the airport. They are equipped with automatic facilities and additional handles.

Accessible Changing Room provides safe and comfortable toilet and shower facilities designed for passengers with reduced mobility.

Tactile guide paths are provided at the departure kerbs of T1, as well as AEL platforms, to lead you to the nearest customer service counter. Tactile guide paths are also available in the T1 Midfield Concourse.

• From departure kerbs at T1 to the nearest customer service counter

• From AEL platform to the nearest customer service counter

• From the arrival gates at the T1 Midfield Concourse

Braille maps are provided at the departures kerbs of T1 (Zones 2 and 3 in T1), as well as in the T1 Midfield Concourse.

Many airport facilities also provide signage in Braille, including the walls of toilet entrances, control panels and handles of lifts, handrails, etc.

• Induction loops are located at all departures gates, APM platforms and customer service counters.

• Warning signals and audio messages are provided in all people conveyance facilities such as lifts, escalators and walkways.

• Braille maps are provided with audio messages.