The table below sets out our key stakeholder groups, their key interests, and the regular engagement methods adopted.

Airport business partners

  • Regular and ad hoc meetings
  • Committees and liaison groups
  • Audits and inspections
  • Drills, exercises and training workshops
  • E-mails and circulars
  • Environmental and community activities
  • Sharing of survey results and intelligence
  • Award and recognition schemes
  • Airport planning and development
  • Application of new technologies
  • Airport safety and security
  • Business continuity and contingency planning
  • Operational issues
  • Staff transport
  • Labour issues
  • Environmental management
  • Planning for major events
  • Service quality and customer feedback
  • Social and community issues

Contractors and suppliers

  • Regular and ad hoc meetings
  • Audits and inspections
  • Briefings and workshops
  • E-mails and circulars
  • Tendering process
  • Performance review meetings
  • Award and recognition schemes
  • Company website
  • Operational issues
  • Service performance standard
  • Airport safety and security
  • Supply chain management
  • Ethics and integrity
  • Occupational health and safety
  • Environmental management
  • Airport planning and development

Employees

  • Regular and ad hoc meetings
  • Committees and liaison groups
  • Conferences, briefings and town hall meetings
  • Drills, exercises and training workshops
  • E-mails, circulars and manuals
  • Environmental and community activities
  • Surveys
  • Awards and recognition schemes
  • Employee relations activities
  • Staff remuneration, benefits and wellbeing
  • Staff transport
  • Occupational health and safety
  • Operational issues
  • Environmental management
  • Airport planning and development
  • Business continuity and contingency planning
  • Corporate governance and internal controls
  • Legal compliance

Passengers

  • Customer service counters
  • Telephone response centre
  • Airport Ambassadors
  • Leaflets and exhibitions
  • Environmental and community activities
  • Public announcements and posters
  • Website and mobile apps
  • Surveys
  • New facilities and services
  • Connectivity
  • Passenger experience
  • Retail offers and incentives
  • Passenger safety
  • Business continuity and contingency planning
  • Environmental management

Government departments and regulatory authorities

  • Training workshops
  • Audits and inspections
  • Forums, committees and liaison groups
  • Annual and interim reports and results announcements
  • Working groups
  • Briefings and airport visits
  • Regular and ad hoc meetings
  • Airport planning and development
  • Financial performance and funding for the Three-runway System (3RS)
  • Airport safety and security
  • Emergency response and business continuity
  • Operational efficiency
  • Contribution to Hong Kong’s economy
  • Corporate governance and internal controls
  • Environmental impact of the airport
  • Public health and safety
  • Transportation and road management

Legislative and district councillors, and political groups

  • Committees and liaison groups
  • Briefings and airport visits
  • Regular and ad hoc meetings
  • New facilities and services
  • Financial performance and funding for the 3RS
  • Smart technology
  • Airport planning and development
  • Transportation and road management
  • Environmental impact of the airport
  • Corporate governance

Industry associations and professional bodies

  • Forums and exhibitions
  • Briefings and airport visits
  • Participation in committees and sub-committees
  • Regular and ad hoc meetings
  • Response to surveys
  • Participation in awards and recognition schemes
  • New facilities and services
  • Smart technology
  • Funding for the 3RS
  • Airport planning and development
  • Environmental impact of the airport
  • Market information
  • Occupational health and safety
  • Operational efficiency
  • Transportation and road management
  • Contribution to Hong Kong’s economy
  • Procurement practices

Non-governmental organisations

  • Regular and ad hoc meetings
  • Liaison groups
  • Briefings and airport visits
  • HKIA Environmental Fund
  • New facilities and services
  • Environmental impact of the airport
  • Social and community issues
  • Operational efficiency
  • Airport planning and development
  • Airport safety
  • Occupational health and safety
  • Airport accessibility

Local community

  • Briefings and airport visits
  • AA Staff Club’s Social Service Group
  • Community investment project
  • Community liaison groups
  • Meetings with village representatives
  • Environmental impact of the airport
  • New facilities and services
  • Smart technology
  • Airport planning and development
  • Social and community issues
  • Transportation and road management
  • Aircraft noise

Media

  • Workshops, briefings and airport visits
  • Meetings with media heads, editors and opinion leaders
  • Press releases and publications
  • Media hotline and email
  • New facilities and services
  • Financial performance and funding for the 3RS
  • Smart technology
  • Airport planning and development
  • Airport operations
  • Corporate governance
  • Environmental impact of the airport

Financial institutions

  • Roadshows
  • Regular and ad hoc meetings
  • Press releases and publications
  • Corporate financing
  • Cash management
  • Financial risk management
  • Business and operations overview

Young people

  • Workshops, briefings and airport visits
  • Forums and exhibitions
  • Management Trainee programme
  • Graduate Engineer programme
  • Summer internship programme
  • Partnership with community organisations that engage youth
  • Surveys
  • Social media
  • Mentoring programmes
  • Community investment project
  • Job opportunities and career development
  • Airport planning and development
  • Economic contribution
  • Environmental management
  • Social and community issues