Passenger Guide

Wi-Fi & Internet Access

wifi and internet access

With a Wi-Fi enabled device, passengers can enjoy free wireless internet access at most of the seating and public areas in our passenger terminals. No registration is required.

Please follow these simple steps to get connected:

  1. Disable data service (e.g. 4G or 5G) to avoid roaming service fee
  2. Select one of the following SSIDs as your connection network
    "#HKAirport Free WiFi"
    "#HKAirport Hi-Speed WiFi"
  3. Open the Internet browser and enter any valid website address (Do not enter website address that starts with https://)
  4. Click "Agree and Continue" after reading all terms and conditions


  1. If you cannot connect your device to Wi-Fi, please refresh its Wi-Fi setting by disabling and enabling the Wi-Fi function.
  2. If you cannot see the SSID "#HKAirport Free WiFi" in your Wi-Fi setting, please select "#HKAirport Free WiFi (legacy)"

For assistance, please contact our service hotline at 2188 7799 or approach our Customer Service Counter.