Special Needs Access

The following facilities are available at the departures kerbs at Terminals 1 (T1).

• Priority drop-off areas with ramps
• Special needs serving points with tactile guide paths and Braille maps (Zones 2 and 3 in T1)
• Hands-free help phones are provided at Zones 2 and 3 of T1
• Ramps with handrails provide accessibility from the departures kerbs to the Check-in Hall (Level 7 in T1)

The following facilities are available to guide you to the Check-in Hall upon your arrival at HKIA by Airport Express (AEL).

• Tactile guide paths that lead you from the AEL platform to the nearest Customer Service Counter
• Ramps with handrails provide accessibility from the departure kerbs to the Check-in Hall (Level 7 in T1)

Passengers with special needs can use the Courtesy Channel located at T1 to enter the security screening and immigration area.

The following facilities are available at the immigration area for passengers with special needs.

• Wide self-service e-channels for Hong Kong residents and "qualified" visitors
• Counters for passengers with special needs
• Seats for passengers waiting for assistance with immigration clearance

After passing through security and immigration clearance in T1, passengers may reach the boarding gates by lifts or Automated People Mover (APM).

Departures location	Gates	How to get there
Terminal 1	1 – 36 E5 – E9 N10 N12 S11	Take escalator or lift to Level 6.
	40 – 80	Take APM on Level 1 to West Hall to reach the respective boarding gates on Level 6.
	511 – 525	Take escalator/lift to Level 4 of T1 and board the airside passenger buses, which will take you to the respective boarding gates.
T1 Midfield Concourse	201 – 230	Take APM on Level 1 of T1 to the T1 Midfield Concourse, and head to Level 6 after exiting the APM.
T1 Satellite Concourse	13 – 21	Take escalator/lift to Level 4 of T1 and board the airside passenger buses, which will take you to the respective boarding gates. Proceed to Level 5 upon arrival at the T1 Satellite Concourse.

Low-level facilities

Wheelchair users can find the following facilities and counters at accessible height throughout the terminals.

Priority seats

You can find priority seats throughout the terminals and in immigration clearance areas.

Caring Corner

The Caring Corner is a rest area for travellers with special needs, including passengers with reduced mobility, the elderly and pregnant women. This wheelchair-accessible facility is equipped with seating, televisions and telephone helplines.

Location of Caring Corners

• Near Gates 1 and 36, Departures Level (L6), Terminal 1 (Restricted Area)
• Transfer Area E1 and E2, Arrivals Level (L5), Terminal 1 (Restricted Area)

Toilets for the Disabled

Toilets for the disabled are located throughout the airport. They are equipped with automatic facilities and additional handles.

Tactile guides

Tactile guide paths are provided at the departure kerbs of T1, as well as AEL platforms, to lead you to the nearest customer service counter. Tactile guide paths are also available in the T1 Midfield Concourse.

• From departure kerbs at T1 to the nearest customer service counter

• From AEL platform to the nearest customer service counter

• From the arrival gates at the T1 Midfield Concourse

Braille facilities

Braille maps are provided at the departures kerbs of T1 (Zones 2 and 3 in T1), as well as in the T1 Midfield Concourse.

Many airport facilities also provide signage in Braille, including the walls of toilet entrances, control panels and handles of lifts, handrails, etc.

• Induction loops are located at all departures gates, APM platforms and customer service counters.

• Warning signals and audio messages are provided in all people conveyance facilities such as lifts, escalators and walkways.

• Braille maps are provided with audio messages.

• Unaccompanied minors
• Passengers with Autism Spectrum Disorder
• Passengers with carer/ accompanying disabled

Please contact your airline for information. If you have any further questions, please feel free to contact us.