Health Quarantine and COVID-19 Testing Arrangements for Inbound Travellers
The Department of Health (DH) is strengthening health quarantine and COVID-19 testing arrangements for inbound travellers starting 8 April. All inbound travellers from all flights are required to take shuttle bus from Hong Kong International Airport immediately to the temporary specimen collection centre at Asia World-Expo to collect deep throat saliva samples in accordance with the instructions and submit the samples to the DH personnel at the venue for conducting COVID-19 test.
Arrangements for Inbound non-Hong Kong Residents
The following measures have been effective from 0000hrs on 25 March 2020 until further notice:
- All non-Hong Kong residents coming from overseas countries/regions by plane are to be denied entry to Hong Kong.
- All non-Hong Kong residents coming from Mainland China, Macao and Taiwan are to be subject to a 14-day compulsory quarantine after entering Hong Kong, but entry are to be denied if any non-Hong Kong resident has been to any overseas countries/regions in the 14 days prior to arrival in Hong Kong.
Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence.
For enquiries, please approach staff of the Department of Health or visit website: https://www.coronavirus.gov.hk/eng/inbound-travel.html
Compulsory Quarantine Arrangement for Hong Kong Residents
The following quarantine measures have been effective from 0000hrs on 25 March 2020 until further notice:
- All Hong Kong residents coming from the Mainland China, Macao, Taiwan and other overseas countries/regions by plane are to be subject to a 14-day compulsory quarantine.
- All Hong Kong residents who have been to Wuhan, Daegu and Gyeongsangbuk-do in Korea, Iran, and Emilia-Romagna, Lombardy and Veneto regions in Italy over the 14 days prior to arrival in Hong Kong, are required to stay in a quarantine centre for quarantine.
Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence.
For enquiries, please approach staff of the Department of Health or visit website: https://www.coronavirus.gov.hk/eng/inbound-travel.html
Suspension of all Transit/ Transfer Services and Cross-Boundary Transportation
From 0000hrs on 25 March 2020, all transit/transfer services, including air transit/transfer, cross boundary land transport and cross boundary ferry transfer, were suspended for all passengers at Hong Kong International Airport until further notice.
Limited Service for some Airport Shops and Restaurants
In view of the latest anti-epidemic measures, operations for passenger services at HKIA is scaling down and most shops and restaurants in HKIA's terminal building suspended operation from 25 March 2020 until further notice. Around 20 shops and restaurants are providing passengers with essential services for shortened operating hours, including food and beverage, pharmacy, convenience store, money exchange and duty-free shops.
List of shops and restaurants currently in operation at HKIA
Terminal 1 Restricted Area
| Location | Name | Operating Hours |
| Departures Level (L7) East Hall | Moon Thai Express | 24 hours |
| Putien | 7am – 8:30pm | |
| Sushi and Sake Bar Taka | 7am - 8pm | |
| Tasty Congee & Noodle Wantun Shop | 7am – 8:30pm | |
| Mannings | 11am – 8pm | |
| Travelex Worldwide Money | 7am – 8:30pm | |
| Wing Wah Cake Shop | 7am - 11pm | |
| Departures Level (L6) East Hall | Duty Zero (North side) | 7am – 11pm |
| Beauty & You by The Shilla Duty Free (North side) | 6:30am – 8:30pm | |
| RELAY | 7am - 12am | |
| Sweet Dreams by Heinemann (North Side) | 7:30am - 8:30pm | |
| Departures Level (L5) Arrivals Pre-Immigration | Kam Kee Cafe | 6am - 11pm |
| RELAY | 7am - 11pm |
Terminal 1 Non-Restricted Area
| Location | Name | Operating Hours |
| Arrivals Level (L5) Meeters & Greeters Hall | 7-ELEVEN | 24 hours |
| Global Exchange | 7am – 8:30pm | |
| Delifrance® | 7am – 8:30pm | |
| Hana-Musubi | 7am – 8:30pm | |
| PRET A MANGER | 7am - 10pm | |
| Tai Hing | 7am – 9pm | |
| TenRen's Tea | 11:30am – 8:30pm | |
| Ho Hung Kee | 7am – 8:30pm | |
| Wolfgang Puck Kitchen | 7am – 8:30pm | |
| Departures Hall (L7) | can.teen | 24 hours |
| 7-ELEVEN | 24 hours | |
| Hung Fook Tong | 24 hours | |
| Departures Hall (L8) Mezzanine | McDonald's® & McCafé® | 24 hours |
Objective
- To support the aviation industry, the Airport Authority Hong Kong (AA) has launched a relief programme to the local aviation industry to help address the impact of the global COVID-19 outbreak.
- A fund of HK$50M is set up aiming to provide training allowance for around 25,000 airport staff.
The Scheme
- Eligible airport staff who are subject to 'no-pay-leave' of no less than 4 days in a salary month, during the period from March to June 2020, may apply for the training allowance if they successfully complete a selected aviation-related training course between April to June 2020 (Training Period). The payment of the allowance is subject to acceptance of the application and availability of the fund.
- Each individual staff will be granted HK$1,000 for each completed training course with each successful application. Staff could apply the training allowance once in each calendar month. The maximum allowance for each individual is HK$2,000, i.e. the amount for attending two different courses per individual during the Training Period.
Eligibility
Applicants must:
- be airport staff holding at least one type of identification, including Airport Restricted Area (ARA) Permit, Tenant Restricted Area (TRA) Permit, Airport Staff Octopus card, Airport Staff ID card OR a Crew Pass;
- be confirmed by their employer that they are taking no less than 4 days of 'no-pay leave' per salary month, during the period from March to June 2020; and
- have successfully completed one of the training courses during April to June 2020 as explained in The Training Courses below.
The Training Courses
Any aviation-related training course with a minimum duration of 0.5 day delivered by either:
- Introductory to Airport Environmental Management (English)
This 3-hour course introduces participants to environmental benchmarking of airports globally and shows how such information can contribute to a leading environmental agenda. It also provides an overview of fundamental environmental impacts at local and global level, and how these impacts may be addressed.
- Overview of HKIA and Principles of Environmental Management at HKIA
- Green Airport Benchmarking
- Carbon Management
- Management System Approach
- Waste Management
- Air Quality Management
- Biodiversity of HKIA
- Stakeholder Engagement
- Ramp Operations Opportunities (Cantonese)
This 3-hour course provides participants with a basic understanding of the daily ramp operations at HKIA, the fundamental safety and security requirements working on the ramp, and also the different working opportunities at the ramp area.
- Introduction to Airport – Ramp
- Customer Service Mindset
- HKIA Contingency Plan
- Airport Safety and Security Guidelines working on the ramp
- Terminal Operations Opportunities (Cantonese)
This 3-hour course provides participants with a basic understanding of the daily terminal operations at HKIA, the fundamental safety and security requirements working in the terminal, and also the different working opportunities in the terminal.
- Introduction to Airport – Terminal
- Customer Service Mindset
- HKIA Contingency Plan
- Airport Safety and Security Guidelines working in the terminal
- Landside Operations Opportunities (Cantonese)
This 3-hour course provides participants with a basic understanding of the daily operations at HKIA landside, the fundamental safety and security requirements working in the landside, and also the different working opportunities in the landside area.
- Introduction to Airport – Landside
- Customer Service Mindset
- HKIA Contingency Plan
- Airport Safety and Security Guidelines working in the landside
- The ABCs of Customer Services at Airport (Cantonese)
This 3-hour course covers the essential elements from basic service principles, communication skills to complaint handling for staff working in the Customer Service area at HKIA, which is particularly useful to frontline staff.
- Introduction to Customer Service
- Customer Service Mindset
- Effective Communication
- Complaint Handling
- Airport Safety and Security (Cantonese)
This 3-hour course covers the fundamental knowledge and essential know-hows related to safety and security issues at HKIA, which is particularly recommended for all airport staff as regular refresher.
- Airport Safety Hazards and Guidelines
- Occupational hazard areas during work
- Occupational safety and health guidelines
- Airport Ground Security Measures
- What is Airport Security
- Contribution to Airport Security as an Airport Staff
- Airport Safety Hazards and Guidelines
- Government-registered training institutes (for courses pre-approved by HKIAA for the purpose of the Scheme)
Application Procedure for the Training Allowance
- Training provided by the Employers
For employers who provide their own in-house training to their airport staff, they are required to submit a consolidated return and declaration to HKIAA using the Application Form by Employer (Appendix A).Employers are required to identify their staff, verify their eligibility for 'no-pay-leave' and verify the completion by the individual of a relevant training course/event.
- Training provided by HKIAA
For those airport staff who cannot attend either employer 'in-house training' or training provided by Government-registered training institutes, they may apply for the allowance after attending the training provided by HKIAA.HKIAA training will be delivered on-line. Employers who arrange for their airport staff to undertake training provided by HKIAA are also required to submit a consolidated return and declaration to HKIAA using Application Form by Employer (Appendix B).
- Training provided by Government-registered training institutes (only for courses pre-approved by HKIAA for the purpose of the Scheme)
Some airport staff might wish to undertake training provided by other pre-approved Government-registered training institutes. They are required to submit the Application Form by Individual Application (Appendix C) together with the below supporting documents to HKIAA by mail or in person. The form must be signed by a person authorised by the company and include a company chop as proof of 'no-pay-leave'.- Copy of proof of airport staff identity (e.g. ARA permit, TRA permit, Airport Staff Octopus card, Airport Staff ID or Crew Pass)
- Proof of course completion
Cheque Collection
- All effort will be made to process applications within 3 weeks from the date of receipt of the application from either the applicants or employer's companies. Longer processing time may be required if the information provided is incomplete.
- The allowance will be paid to successful applicants via crossed cheques payable to named individuals. For airport staff who receive training either 'in-house' or through HKIAA, notifications for cheque collection will be sent to their employers. Airport staff who submit applications individually after attending pre-approved courses organised by Government-registered training institutes will be notified by email or by phone.
- The cheque will be ready for collection at Terminal 1 of HKIA (exact location to be included in the notifications) normally within 3 weeks from receipt of the application.
Important Notes
- Applications are processed subject to availability of the fund. In the event that the fund is no longer available when an applicant submits an application, the application will not be processed.
- Applicants should complete all parts of the application form and sign the form as required. No individual notification will be sent to unsuccessful applicants.
- Applicants should submit applications for each eligible course once only. Duplicate submissions will not be processed and may result in disqualification.
- For enquiries, please call our hotline at 2183 3724 / 2183 3734.