COVID-19 Updates

The HKSAR Government announced on 21 November 2020 that the inaugural flights under the Hong Kong-Singapore Air Travel Bubble will be deferred for two weeks. The new date of inaugural flights will be announced in early December by the Government.

Government's announcement: https://www.info.gov.hk/gia/general/202011/21/P2020112100656.htm?fontSize=1

Arriving Passengers from Specified Places Must Provide Documents to Show the Passengers have been Tested Negative for COVID-19

Arriving passengers who have stayed in specified places listed below on or before the 14 days of boarding a flight to Hong Kong, must provide to their airlines specified documents until further notice:

Effective from 25 July 2020
Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines and South Africa

Effective from 29 July 2020
The United States of America and Kazakhstan

Effective from 28 August 2020
Ethiopia

Effective from 1 October 2020
United Kingdom

Effective from 26 October 2020
France, Russia

Effective from 3 November 2020
Belgium

Effective from 13 November 2020
Turkey

Effective from 28 November 2020
Ecuador and Germany

Effective from 7 December 2020
Romania

Specified documents include:

  1. A test report in English or Chinese issued by a laboratory or healthcare institution bearing the name of the relevant traveller from the aforementioned specified places identical to that in his or her valid travel document to show that:
    • a) the relevant traveller from the aforementioned specified places underwent a nucleic acid test for COVID-19, the sample for which was taken from the relevant traveller from the aforementioned specified places within 72 hours before the scheduled time of departure of the specified aircraft;
    • b) the test conducted on the sample is a nucleic acid test for COVID-19; and
    • c) the result of the test is that the relevant traveller from the aforementioned specified places was tested negative for COVID-19; and
  2. If the relevant report is not in English or Chinese or does not contain all of the above information, a written confirmation in English or Chinese issued by the laboratory or healthcare institution bearing the name of the relevant traveller from the aforementioned specified places identical to that in his or her valid travel document and setting out all of the above information. The said written confirmation should be presented together with the test report; and
  3. Documentary proof in English or Chinese to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognised or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located; and
  4. The relevant traveller from the aforementioned specified places has confirmation in English or Chinese of room reservation in a hotel in Hong Kong for not less than 14 nights starting on the day of the arrival in Hong Kong of the relevant traveller from the aforementioned specified places.

If a traveller fails to comply with a requirement to provide the information, or knowingly or recklessly provides any information that is false or misleading in a material particular, he/she is liable on conviction to the maximum penalty of a fine HK$10,000 and imprisonment for six months.

The operator of the specified aircraft must submit to the Department of Health (DH) before the specified aircraft arrives at Hong Kong a document in a form specified by the DH confirming that each relevant traveller has, before being checked in for the flight to Hong Kong on the aircraft, produced for boarding on the aircraft the documentary proof to show that the above conditions are met.

Please refer to the Government's announcement on the details: https://www.info.gov.hk/gia/general/202011/30/P2020113000821.htm

If the information above is inconsistent with that released by the Government, the latter shall prevail.

Latest Compulsory Quarantine and COVID-19 Testing Arrangement

All Hong Kong residents coming from Mainland China, Macao, Taiwan and other overseas countries/regions by plane will be subject to a 14-day compulsory quarantine.

A traveller who, on the day on which the traveller boarded a specified aircraft, or during the 14 days before that day, has stayed in a specified place outside China (excluding very high-risk areas specified otherwise), must provide confirmation in English or Chinese of room reservation in a hotel in Hong Kong for not less than 14 days starting on the day of the arrival in Hong Kong of the relevant traveller from the rest of the world. The relevant specifications will come into effect on 13 November 2020 and remain until further notice.

Starting from 18 August 2020, those arriving in Hong Kong via the Hong Kong International Airport (HKIA) will be required by the Department of Health (DH) to proceed to the Temporary Specimen Collection Centre (TSCC) set up in the Midfield Concourse of the restricted area of HKIA for collecting their deep throat saliva (DTS) samples immediately upon arrival. DH reminds passengers should prepare to bring along with them all necessities in sufficient quantities before boarding the flight. They will need to stay at the TSCC to wait for test results which will usually be available on the same day before they can proceed with immigration procedures and baggage reclaim.

Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence. For enquiries, please approach staff of the Department of Health or visit website: https://www.coronavirus.gov.hk/eng/inbound-travel.html.

Transit/ Transfer Services Resume Gradually from June 2020

Air transit/transfer services at Hong Kong International Airport (HKIA) have resumed gradually. From 15 June 2020, passengers can use HKIA for transit/transfer on flights operated by different airlines under the same air ticket, provided that the passengers have checked through at the origin port with their boarding passes printed and baggage tagged-through to the final destination. Passengers should also confirm in advance that they are able to enter the final destination. Please check with airlines for details.

Transit/Transfer Services from Mainland Airports Resume from 15 August 2020; Sea-to-air Transfer Services from Shekou Port to HKIA Resume from 28 Oct 2020

Transfer/transit services at HKIA for passengers from airports in Mainland China have resumed from 15 August 2020 and will continue until further notice. However, transit/transfer services to destinations in Mainland China remain unavailable at HKIA.

Sea-to-air transfer ferry service from Shenzhen Shekou Port to SkyPier of HKIA resumes from 28 October 2020. Other ferry services from Mainland China and Macao ports remain unavailable. For the latest ticketing arrangement for Shekou to SkyPier, please check with the ferry operator at http://www.cksp.com.hk/en.

Air-to-sea transfer services to Mainland China and Macao ports also remain unavailable at HKIA.

Beijing Bound Passengers Must Present Valid Negative COVID-19 Test Results

Starting on 17 August 2020, all passengers travelling from Hong Kong to Beijing are required to present a valid proof of a negative COVID-19 nuclei acid test result issued by one of the testing institutions recognised by the HKSAR Government. The test must be done within seven days before boarding the flight to Beijing. Please check with airlines for details.

Local COVID-19 testing institutions recognised by the Hong Kong SAR Government: https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories.pdf.

No Entry to Hong Kong for Non-Hong Kong Residents from Overseas

The no-entry restriction for non-Hong Kong residents from overseas remains unchanged according to Hong Kong SAR Government. The following measures have been effective from 25 March 2020 until further notice.

  1. All non-Hong Kong residents coming from overseas countries/regions by plane will be denied entry to Hong Kong.
  2. All non-Hong Kong residents coming from Mainland China, Macao and Taiwan will be subject to a 14-day compulsory quarantine after entering Hong Kong, but entry will be denied if any non-Hong Kong resident has been to any overseas countries/regions in the 14 days prior to arrival in Hong Kong.
  3. Cross boundary land transport is suspended for all passengers at Hong Kong International Airport.

Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence. For enquiries, please approach staff of the Department of Health or visit website: https://www.coronavirus.gov.hk/eng/inbound-travel.html.

Passengers Must Wear Face Masks in All Indoor and Outdoor Areas at the Airport

From 29 July 2020 the Hong Kong SAR Government requires all people to wear face masks when entering or present in a public place (indoor and outdoor). Please refer to the Government's announcement: https://www.info.gov.hk/gia/general/202007/27/P2020072700650.htm?fontSize=1.

In line with the government requirement, passengers must wear face masks in all indoor and outdoor public areas at Hong Kong International Airport (HKIA).

Airport Authority Hong Kong requires that all passengers must continue to wear face masks after they enter the restricted area of HKIA for boarding. This compulsory requirement is also applicable at SkyPier and on Automated People Mover and Apron Passengers Vehicles.

Passengers are advised to bring their own face masks.

If the information above is inconsistent with that released by the Government, the latter shall prevail.

Limited Service for some Airport Shops and Restaurants

In view of the latest anti-epidemic measures, operations for passenger services at HKIA have been scaling down and most shops and restaurants in HKIA's terminal building have suspended operation from 25 March 2020 until further notice. Only some shops and restaurants provide passengers with essential services for shortened operating hours, including food and beverage, pharmacy, convenience store, money exchange and duty-free shops.

List of shops and restaurants currently in operation at HKIA

Last updated on: 2020-11-30 00:30:00

Terminal 1 Restricted Area

Location Name Operating Hours
Departures Level (L7) East Hall Duddell's 11am – 8pm
Moon Thai Express 24 hours
Putien 9am – 8:30pm
Tasty Congee & Noodle Wantun Shop 7am – 8:30pm
Travelex 7am – 8:30pm
Discover Hong Kong 9am – 11pm
Mannings 10am – 7pm
Wing Wah Cake Shop 7am – 11pm
Departures Level (L6) East Hall RELAY 9am – 11pm
Sweet Dreams by Heinemann (North Side, Near Gate 5) 9am – 7pm
Global Exchange 6am – 8:30pm
Departures Level (L6) Central Concourse Dean & DeLuca 8am –11pm
King Bakery 8am – 11pm
TOYS & GAMES 7:30am – 10:30pm
TripAdvisor 9am – 11pm
Sweet Dreams by Heinemann (Near Gate 27) 9am – 7pm
Departures Level (L5) Arrivals Pre-Immigration Global Exchange 6:30am – 9pm
RELAY 9am – 11pm

Terminal 1 Non-Restricted Area

Location Name Operating Hours
Arrivals Level (L5) Meeters & Greeters Hall Tonkotsu 8 8am – 3:30pm
7-ELEVEN 24 hours
Global Exchange 7am – 8:30pm
Crystal Jade La Mian Xiao Long Bao Mon - Fri: 12pm – 8:30pm
Delifrance ® 6am – 9pm
Root98 Mon – Sat: 7am – 7pm
Tai Hing Mon - Fri: 7am – 8pm
Sat - Sun: 7am – 4pm
TenRen's Tea 11:30am – 8:30pm
Wolfgang Puck Kitchen 7am – 9pm
Departures Hall (L7) can.teen 6am – 10pm
7-ELEVEN 24 hours
BOSE 11am – 9pm
cleanfreak.store 10am – 8pm
Hung Fook Tong 24 hours
Koi Kee Bakery 9am – 6pm
Nobletime Traveller 7am – 11pm
Departures Hall (L8) Mezzanine McDonald's ® & McCafé ® 24 hours

Hong Kong International Airport (HKIA) is committed to safeguarding the airport and the wellbeing of our passengers and staff. In response to COVID-19, we have stepped up measures to protect the health of those who work at and use the airport. In September 2020, HKIA is among the first few airports in Asia Pacific to be accredited by the Airport Health Accreditation programme of the Airports Council International, recognising our high standard in upholding health and safety in our operations. Let's take a look of the measures that we have implemented!

Conversion of Midfield Concourse into Temporary Specimen Collection Centre

To facilitate the HKSAR Government's quarantine procedures for arriving passengers at HKIA, the Temporary Specimen Collection Centre of the Department of Health has been set up in the Departures Level of the Midfield Concourse (MFC). With the collaboration of over 250 people from the airport community and relevant Government departments, the modification works were completed in less than two weeks.

 

Measures in response to COVID-19

It is always our top priority to ensure the health and safety of our passengers and staff. In response to COVID-19, we have stepped up measures to ensure a safe and healthy environment for everyone.

 

Full-body disinfection channel facility "CLeanTech" and antimicrobial coating

Apart from the Intelligent Sterilisation Robots, HKIA is also the world's first airport where "CLeanTech", a full-body disinfection channel facility, is trialled in live operation. This facility is currently used by staff who take part in public health and quarantine duties in relation to arriving passengers. The user will first undergo a body temperature test, followed by a 40-second disinfection and sterilisation process in the enclosed channel. Meanwhile, a pilot test of antimicrobial coating application on high-touch surfaces of passenger facilities is being conducted. The invisible coating will destroy germs, bacteria and viruses.

 

HKIA Intelligent Sterilisation Robot

HKIA is the world’s first airport to use the Intelligent Sterilisation Robots (ISR) to help sanitise the passenger terminal. The ISR can move autonomously and kill up to 99.99% of bacteria and virus in the air and on object surfaces using its built-in UV light, 360-degree disinfection spray-heads and 0.3um air filter. The sterilisation process could be as short as 10 minutes. This locally developed technology has mainly been used in hospitals for sterilisation.

Airport Authority Hong Kong (AA) has been implementing various measures to protect public health and safety during the COVID-19 pandemic, including supporting the promotion of the LeaveHomeSafe mobile app launched by the HKSAR Government. QR codes are displayed at HKIA’s customer service centres, taxi station, bus station, as well as some shops and restaurants for passengers to record their journey on the mobile app.

LeaveHomeSafe mobile app is a digital tool to record accurately the date and time for checking into and leaving different venues. The app is easy to use and can be downloaded for free. App users can check into venues by scanning the venue QR code to log their arrival time and clicking the "Leave" button in the app to mark their departure. Relevant data will then be kept in the app inside the user's mobile phone.

If a confirmed case is later discovered at a participating venue, the app will notify users who have visited the same venue as the COVID-19 confirmed case at around the same time together with health advice to enhance their vigilance.

Download the LeaveHomeSafe mobile app:

More details are available on the "LeaveHomeSafe" website: https://www.leavehomesafe.gov.hk/en/

If the information above is inconsistent with that released by the Government, the latter shall prevail.

The Airport Training Allowance Programme ended on 31 July 2020 and the cheque collection counter located at Terminal 1, already closed for operation on 31 October 2020. Applicants who have not collected the cheque, please follow the procedures below. Please note this special arrangement will stop service on 31 December 2020.

Procedure 1:

Complete the FORM and return it to CUSTOMER@hkairport.com or fax to 2824 0717 by 31 December 2020.

Procedure 2:

Applicant will be contacted by Airport Authority for cheque collection arrangement after successful submission.

Procedure 3:

Please follow the steps below for cheque collection:

  1. Collect in Person at HKIA Tower
  2. Show your ID document, Confirmation Email of Cheque Collection with reference number for verification,
  3. Confirm details on the cheque (i.e. payee's name),
  4. Sign the “Cheque Receipt” form if the cheque information is correct, and
  5. Bank in the cheque as soon as possible to avoid expiration of cheque

For other enquiries, please email to CUSTOMER@hkairport.com, or contact Mr. Lam at 2183 3136, Monday to Friday during service hours (8am to 5pm).