COVID-19 Updates and Airport Training Allowance Programme

Gradual Resumption of Transit/Transfer Services

 Air transit/transfer services at Hong Kong International Airport (HKIA) resume gradually. From 1 June 2020, only transit/transfer passengers who have been checked through at the origin port and take transit/transfer flights operated by the same airline group are accepted at HKIA. Passengers should confirm in advance that they are able to enter the final destination. Please check with airlines for details.

Mandatory Face Mask Requirements for All Passengers

To further enhance health protection amid the COVID-19 pandemic, all passengers are mandated to wear face masks in the restricted area of Hong Kong International Airport from 1 June 2020 until further notice. The compulsory requirement is also applicable at SkyPier and on Automated People Mover and Apron Passengers Vehicles.

Passengers are advised to bring their face masks.

Health Quarantine and COVID-19 Testing Arrangements for Inbound Travellers

The Department of Health (DH) is strengthening health quarantine and COVID-19 testing arrangements for inbound travellers starting 8 April. All inbound travellers from all flights are required to take shuttle bus from Hong Kong International Airport immediately to the temporary specimen collection centre at Asia World-Expo to collect deep throat saliva samples in accordance with the instructions and submit the samples to the DH personnel at the venue for conducting COVID-19 test. Some of them have to wait for the test result at designated places.

Compulsory Quarantine Arrangement for Hong Kong Residents

The following quarantine measures have been effective from 0000hrs on 25 March 2020 until further notice:

  • All Hong Kong residents coming from the Mainland China, Macao, Taiwan and other overseas countries/regions by plane are to be subject to a 14-day compulsory quarantine.

Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence.

For enquiries, please approach staff of the Department of Health or visit website: https://www.coronavirus.gov.hk/eng/inbound-travel.html

Limited Service for some Airport Shops and Restaurants

In view of the latest anti-epidemic measures, operations for passenger services at HKIA have been scaling down and most shops and restaurants in HKIA's terminal building have suspended operation from 25 March 2020 until further notice. Only some shops and restaurants provide passengers with essential services for shortened operating hours, including food and beverage, pharmacy, convenience store, money exchange and duty-free shops.

List of shops and restaurants currently in operation at HKIA

Terminal 1 Restricted Area

Location Name Operating Hours
Departures Level (L7) East Hall Duddell's 11am – 8pm
Moon Thai Express 7am - 10:30pm
Putien 9am – 8:30pm
Sushi and Sake Bar Taka 7am - 8pm
Tasty Congee & Noodle Wantun Shop 7am – 8:30pm
Mannings 11am – 8pm
Travelex Worldwide Money 7am – 8:30pm
Wing Wah Cake Shop 7am - 11pm
Departures Level (L6) East Hall Duty Zero (North side) 10:30am – 7:30pm
RELAY 9am - 6pm
Sweet Dreams by Heinemann (North Side, Near Gate 5) 7:30am - 8:30pm
Departures Level (L6) Central Concourse King Bakery 8am – 6pm
Sweet Dreams by Heinemann (Near Gate 27) 7:30am - 8:30pm
Departures Level (L5) Arrivals Pre-Immigration Kam Kee Cafe 6am - 11pm
RELAY 9am - 7pm

Terminal 1 Non-Restricted Area

Location Name Operating Hours
Arrivals Level (L5) Meeters & Greeters Hall 7-ELEVEN 24 hours
Global Exchange 7am – 8:30pm
Delifrance® 7am – 8:30pm
Hana-Musubi Mon – Fri: 9am - 8:30pm
Tai Hing 7am – 9pm
TenRen's Tea 11:30am – 8:30pm
Ho Hung Kee 7am – 8:30pm
Wolfgang Puck Kitchen 7am – 9:30pm
Departures Hall (L7) can.teen 24 hours
7-ELEVEN 24 hours
BOSE 11am - 9pm
Casetify 10am - 8pm
Hung Fook Tong 24 hours
Koi Kee Bakery 9am - 6pm
The Magic of Hong Kong Disneyland 10am - 7pm
Departures Hall (L8) Mezzanine McDonald's® & McCafé® 24 hours

Hong Kong International Airport (HKIA) is committed to safeguarding the airport and the wellbeing of our passengers and staff. In response to COVID-19, we have stepped up measures to protect the health of those who work at and use the airport. Let’s take a look of the measures that we have implemented!

Full-body disinfection channel facility "CLeanTech" and antimicrobial coating

Apart from the Intelligent Sterilisation Robots, HKIA is also the world's first airport where "CLeanTech", a full-body disinfection channel facility, is trialled in live operation. This facility is currently used by staff who take part in public health and quarantine duties in relation to arriving passengers. The user will first undergo a body temperature test, followed by a 40-second disinfection and sterilisation process in the enclosed channel. Meanwhile, a pilot test of antimicrobial coating application on high-touch surfaces of passenger facilities is being conducted. The invisible coating will destroy germs, bacteria and viruses.

 

Measures in response to COVID-19

It is always our top priority to ensure the health and safety of our passengers and staff. In response to COVID-19, we have stepped up measures to ensure a safe and healthy environment for everyone.

 

HKIA Intelligent Sterilisation Robot

HKIA is the world’s first airport to use the Intelligent Sterilisation Robots (ISR) to help sanitise the passenger terminal. The ISR can move autonomously and kill up to 99.99% of bacteria and virus in the air and on object surfaces using its built-in UV light, 360-degree disinfection spray-heads and 0.3um air filter. The sterilisation process could be as short as 10 minutes. This locally developed technology has mainly been used in hospitals for sterilisation.

To allow more airport staff to benefit from the Airport Training Allowance Programme, an additional HK$50 million has been allocated for the continuation of the Programme. The Programme will resume to accept applications from 09:00 on 1 June 2020 on a first-come-first-served basis. The application deadline will be on 31 July 2020.

Objective

  • To support the aviation industry, the Airport Authority Hong Kong (AA) has launched a relief programme to the local aviation industry to help address the impact of the global COVID-19 outbreak.
  • Altogether, two rounds of fund each at HK$50M are set up aiming to provide training allowance for around 50,000 airport staff.

The Scheme

  • Eligible airport staff who are subject to 'no-pay-leave' of no less than 4 days in a salary month, during the period from March to July 2020, may apply for the training allowance if they successfully complete a selected aviation-related training course between April to July 2020 (Training Period). The payment of the allowance is subject to acceptance of the application and availability of the fund.
  • Each individual staff will be granted HK$1,000 for each completed training course with each successful application. Staff could apply the training allowance once in each calendar month. The maximum allowance for each individual is HK$2,000, i.e. the amount for attending two different courses per individual during the Training Period. Each staff can only make a maximum of two applications.
  • Staff who have already made two applications or received the maximum amount of HK$2,000 will not be eligible for further application.

Eligibility

Applicants must:

  • be airport staff holding at least one type of identification, including Airport Restricted Area (ARA) Permit, Tenant Restricted Area (TRA) Permit, Airport Staff Octopus card, Airport Staff ID card OR a Crew Pass;
  • be confirmed by their employer that they are taking no less than 4 days of 'no-pay leave' per salary month, during the period from March to July 2020; and
  • have successfully completed one of the training courses during April to July 2020 as explained in The Training Courses below.

The Training Courses

Any aviation-related training course with a minimum duration of 0.5 day delivered by either:

  • The airport staff's employer
  • Hong Kong International Aviation Academy (HKIAA). Courses include: Show AllHide All
  • Introductory to Airport Environmental Management (English)

    This 3-hour course introduces participants to environmental benchmarking of airports globally and shows how such information can contribute to a leading environmental agenda. It also provides an overview of fundamental environmental impacts at local and global level, and how these impacts may be addressed.

    • Overview of HKIA and Principles of Environmental Management at HKIA
    • Green Airport Benchmarking
    • Carbon Management
    • Management System Approach
    • Waste Management
    • Air Quality Management
    • Biodiversity of HKIA
    • Stakeholder Engagement
  • Ramp Operations Opportunities (Cantonese)

    This 3-hour course provides participants with a basic understanding of the daily ramp operations at HKIA, the fundamental safety and security requirements working on the ramp, and also the different working opportunities at the ramp area.

    • Introduction to Airport – Ramp
    • Customer Service Mindset
    • HKIA Contingency Plan
    • Airport Safety and Security Guidelines working on the ramp
  • Terminal Operations Opportunities (Cantonese)

    This 3-hour course provides participants with a basic understanding of the daily terminal operations at HKIA, the fundamental safety and security requirements working in the terminal, and also the different working opportunities in the terminal.

    • Introduction to Airport – Terminal
    • Customer Service Mindset
    • HKIA Contingency Plan
    • Airport Safety and Security Guidelines working in the terminal
  • Landside Operations Opportunities (Cantonese)

    This 3-hour course provides participants with a basic understanding of the daily operations at HKIA landside, the fundamental safety and security requirements working in the landside, and also the different working opportunities in the landside area.

    • Introduction to Airport – Landside
    • Customer Service Mindset
    • HKIA Contingency Plan
    • Airport Safety and Security Guidelines working in the landside
  • The ABCs of Customer Services at Airport (Cantonese)

    This 3-hour course covers the essential elements from basic service principles, communication skills to complaint handling for staff working in the Customer Service area at HKIA, which is particularly useful to frontline staff.

    • Introduction to Customer Service
    • Customer Service Mindset
    • Effective Communication
    • Complaint Handling
  • Airport Safety and Security (Cantonese)

    This 3-hour course covers the fundamental knowledge and essential know-hows related to safety and security issues at HKIA, which is particularly recommended for all airport staff as regular refresher.

    • Airport Safety Hazards and Guidelines
      • Occupational hazard areas during work
      • Occupational safety and health guidelines
    • Airport Ground Security Measures
      • What is Airport Security
      • Contribution to Airport Security as an Airport Staff
  • Government-registered training institutes (for courses pre-approved by HKIAA for the purpose of the Scheme)

Application Procedure for the Training Allowance

  • Training provided by the Employers


    For employers who provide their own in-house training to their airport staff, they are required to submit a consolidated return and declaration to HKIAA using the Application Form by Employer (Appendix A).

    Employers are required to identify their staff, verify their eligibility for 'no-pay-leave' and verify the completion by the individual of a relevant training course/event.

  • Training provided by HKIAA


    For those airport staff who cannot attend either employer 'in-house training' or training provided by Government-registered training institutes, they may apply for the allowance after attending the training provided by HKIAA.

    HKIAA training will be delivered on-line. Employers who arrange for their airport staff to undertake training provided by HKIAA are also required to submit a consolidated return and declaration to HKIAA using Application Form by Employer (Appendix B).

  • Training provided by Government-registered training institutes (only for courses pre-approved by HKIAA for the purpose of the Scheme)


    Some airport staff might wish to undertake training provided by other pre-approved Government-registered training institutes. They are required to submit the Application Form by Individual Application (Appendix C) together with the below supporting documents to HKIAA by mail or in person. The form must be signed by a person authorised by the company and include a company chop as proof of 'no-pay-leave'.

    • Copy of proof of company staff ID
    • Proof of course completion

Cheque Collection

  • All effort will be made to process applications within 3 weeks from the date of receipt of the application from either the applicants or employer's companies. Longer processing time may be required if the information provided is incomplete.
  • The allowance will be paid to successful applicants via crossed cheques payable to named individuals. For airport staff who receive training either 'in-house' or through HKIAA, notifications for cheque collection will be sent to their employers. Airport staff who submit applications individually after attending pre-approved courses organised by Government-registered training institutes will be notified by email or by phone.
  • The cheque will be ready for collection at Terminal 1 of HKIA (exact location to be included in the notifications) normally within 3 weeks from receipt of the application.

Important Notes

  • Applications are processed subject to availability of the fund. In the event that the fund is no longer available when an applicant submits an application, the application will not be processed.
  • Applicants should complete all parts of the application form and sign the form as required. No individual notification will be sent to unsuccessful applicants.
  • Applicants should submit applications for each eligible course once only. Duplicate submissions will not be processed and may result in disqualification.
  • For enquiries, please call our hotline at 2183 3724 / 2183 3734.