We value your continued trust in us and we are dedicated to observing and complying with the core principles and fundamental values of transparency, security and integrity when dealing with your personal data. We pledge to uphold the Data Protection Principles as set out in the PDPO when collecting and using your personal data in the following manner:

Purpose and Manner of Collection:
We will only collect personal data through lawful and fair means for a lawful purpose directly related to a function or activity of Airport Authority and will only collect data that is necessary and adequate but not excessive for such purpose.

Accuracy and Duration of Retention:
We will take all practicable steps to ensure your personal data is accurate and is not kept longer than is necessary for the fulfilment of the purpose for which the data is used.

Use of Data:
We will not use your personal data for any new purpose which is not or is unrelated to the original purpose when we collect your personal data, unless we have obtained your express consent.

Data Security:
We will take all practicable steps to protect your personal data which we hold against unauthorised or accidental access, processing, erasure, loss or use.

Openness and Transparency:
We will take all practicable steps to ensure openness of our personal data policies and practices, the kind of personal data held by us and the main purposes for holding it.

Access and Correction:
We respect your right to request access to and correction of your own personal data held by us, and we will comply with such requests to the extent that we are able to.

Throughout this Privacy Policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

This section “To whom may we transfer your personal data generally?” of General Terms is not applicable to the service of “Flight Token”.

Your personal data will be kept confidential and will not be disclosed to any third party except as set out in this Privacy Policy or such disclosure as permitted or required under the applicable laws or as allowed under the PDPO.

We may engage third party service providers including third party system maintenance service providers (who may be located outside Hong Kong) who are acting for, on behalf of or jointly with us, to achieve the purposes for each of the specific services, and in this connection we will provide your personal data to such service providers provided that they shall use and handle your personal data in accordance with this Privacy Policy. Please refer to the Specific Terms for individual services which may have additional information.

In general, we may transfer your personal data with the following classes of transferees:

(a) Any person or company (including third party agent or sub-contractor) who is acting for, on behalf of or jointly with us, or any of our service providers including third party system maintenance service providers; in all such cases, disclosure may take place to fulfil any of the purposes, provided that such third parties to whom your personal data is communicated are subject to confidentiality and privacy obligations that are materially equivalent to those set out in this Privacy Policy;
(b) Any financial institutions, charge or credit card issuing companies, credit information or reference bureaus, or collection agencies where necessary to establish and support the payment of any products and services being requested by you; and
(c) Any other third party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).

We will not retain your personal data, including any tokenised personal data, for a period longer than it is necessary for us to achieve the purposes for each service set out in this Privacy Policy, including to prepare statistics and conduct analytics and research for the continuous improvement of our operation of as well as our facilities and services. Due to the different purposes for which we collect and use the personal data, we may apply different retention periods for the personal data we hold. Please refer to the Specific Terms for individual services which may have additional information.

Notwithstanding the aforesaid, if any personal data is required as specified under applicable laws or in connection with any legal proceedings to be kept for a period of time which may be longer than is expressly provided in this Privacy Policy, the same will be retained but we will take all practical steps to ensure that such data will not be kept longer than is necessary for the fulfilment of such purposes.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

When you provide personal data of a third party to us, you agree that you have secured the relevant third party’s consent to provide us with their personal data (to be collected, used and stored in accordance with this Privacy Policy) prior to such provision by you.

Where applicable, we may feature embedded links, "share" buttons or widgets on our websites or app(s) which enable you to connect to third party sites, including social media sites. These third-party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your personal data.

If the services you use require payment of money, you will be redirected to a secure third-party website belonging to our payment gateway service provider to complete payment of any purchase. Payment-related personal data (including but not limited to the cardholder’s full name, card number prefix, cardholder’s billing address, card verification value (CVV) and card expiry date) will be collected by the payment gateway service provider for processing your order's payment as well as other incidental purposes. We will not be able to provide the services to you if you do not provide the data.

When you visit Hong Kong International Airport ("HKIA"), certain third parties within HKIA which are unrelated to us may also collect and use your personal data when you use their services or where they are authorised by law to do so. This includes (but is not limited to) third party airline companies, the Immigration Department of the Government of Hong Kong Special Administrative Region ("HKSAR") and other third-party service providers within HKIA. The collection and use of your personal data by such third parties are subject to the privacy policies and terms and conditions of such third parties. We do not control such collection and use of your personal data by such third parties and we will not be responsible for the same.

You have the right to access, verify or update any of your personal data that we hold. An access request form can be downloaded from the website of the Office of the Privacy Commissioner for Personal Data, Hong Kong.

You may also request the Authority to correct the personal data that you have accessed if such data is inaccurate. We will handle your request as soon as possible.

Please note that under PDPO, the Authority has the right to charge a reasonable fee for complying with a data access request. Data access and correction requests can be addressed to our General Personal Data Officer (see "How can you contact us" section below).

If you wish to contact us regarding this Privacy Policy (including in relation to any of your rights under this Privacy Policy or any other questions you may have), please contact our General Personal Data Officer via the below address:

General Personal Data Officer
Airport Authority Hong Kong
HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau Island
Hong Kong

We do not use our website(s) or app(s) or service(s) to knowingly solicit any personal data or other information from any persons under the age of 18. If you are under 18, by providing us with your personal data, you agree that you have informed your parents and guardians about the Privacy Policy prior to such provision, and they have approved of such provision by you based on the terms of the Privacy Policy.

When you browse this website (or application), cookies will be stored in your computer or device's hard drive. Such cookies can be retrieved by this website (or application) to show the state of your web browser's previous visits to this website (or application). We will not collect any personal data from you under this circumstance. You have a choice not to accept the cookies, but if you do so, certain functionality of this website (or application) may not be available.

We regularly review this Privacy Policy, and the most up-to-date version of this Privacy Policy will be shown on this page.

Where terms of this Privacy Policy are available in other languages, the English version shall be the governing version and shall prevail whenever there is a discrepancy amongst versions.

We are proud to provide a variety of services for our visitors. As each service is unique, we have included privacy policy terms which are specific to the service you are interested in.

Please click on the Specific Terms for each service below.

When you send your enquiry or feedback to us by email HKIALP@hkairport.com “designated email address” (“Enquiry Service”), we will collect any personal data you provide in your email correspondence (including subsequent follow-up email correspondence), which may include:

(a) Your name (voluntary);
(b) Your job title (voluntary);
(c) Your organisation’s name (voluntary);
(d) Your email address (compulsory);
(e) Your postal address (voluntary);
(f) Your contact phone number (voluntary); and
(g) Any other personal data you may provide relating to your enquiry (voluntary).

We are authorised to receive applications to the Civil Aviation Department of the Government of the HKSAR (“CAD”) for regulated agents to expand their registration to cover its intermodal transhipment operations for export air cargo operations via the HKIA Dongguan Logistics Park (“HKIALP”) and perform administrative and non-judgemental tasks for assisting applicants to submit completed applications to the CAD for assessment (“Application Service”). When you send your organisation’s application to the designated email address using the Application Service (“Application”), we may collect contact information contained in your email correspondence, application form, supporting documents and any subsequent follow up communications which may include your:

(a) First and last name (voluntary);
(b) Phone number (voluntary);
(c) Fax number (voluntary);
(d) Job title (voluntary);
(e) Email address (compulsory);
(f) Organisation’s regulated agent code (voluntary); and
(g) Organisation name (voluntary).

Relating to any third party personal data you provide in your organisation’s Application, you are reminded to refer to “What if you provide third party personal data to us?” section of General Terms.

The Enquiry Service and Application Service are each a Service and together the Services in these Specific Terms.

We may use your personal data collected for the following purposes:

(a) If provided when using the Enquiry Service, the analysis of, handling and replying to your enquiry or feedback; and
(b) If provided when using the Application Service, contacting you using your personal information provided such as your first and last name, phone number, fax number, job title, and email address regarding any further information or documents that may be required for purpose of completing your organisation’s Application, on-forwarding your organisation’s application form and related documents (if and when completed) to the CAD for processing (see the section “To whom may we transfer your personal data under this service?” below), and registering your organisation as a HKIALP agent if your organisation’s Application to the CAD is subsequently successful, using the company name and regulated agent code you provided.

You are only required to supply to us the minimum scope of personal data that is necessary for us to (as applicable), respond to your email enquiry or feedback and/or follow up with you regarding any further information or document required for purpose of completing your organisation’s Application for submission to CAD.

It is voluntary for you to use the Enquiry Service and/or use the Application Service via the designated email address and provide the personal data as described above.

If you opt-out of a Service or do not provide personal data marked as compulsory above, this means that we will not be able to provide that Service, and your personal data will not be collected or retained by the Authority.

Other than the classes of transferee to whom we may transfer your personal data to mentioned elsewhere in this Policy:

(a) For the Enquiry Service, we may also share your personal data with our subsidiary(s) that operate the HKIALP in Mainland China for handling and analysing your enquiry; and
(b) For the Application Service, we will transfer your organisation’s completed Application including any personal data you provided therein to the CAD for assessing your organisation’s suitability to be a regulated agent to conduct its intermodal transhipment operations for air cargo via the HKIALP. The CAD is responsible for processing the information including personal data you provide in the Application. For details, please contact the CAD (see http://www.cad.gov.hk/).

Our general data retention policy is set out under “How long do we retain your personal data?” section of General Terms.