Shop & Dine

Guaranteed Downtown Prices

At the Hong Kong International Airport (HKIA), we always strive to make shopping and dining an enjoyable experience. With a view to ensuring that prices^ charged for products or food items at HKIA will not be higher than those charged for identical items at "Comparable Outlets*", the Airport Authority Hong Kong has put in place the "Guaranteed Downtown Prices" policy.

If you have bought any item at HKIA and found that the price^ is higher than that of an identical item at a Comparable Outlet* (in Central, Admiralty, Causeway Bay or Tsimshatsui) on the same day, all you need to do is to fill in this form within 30 days of the date of purchase at HKIA to apply for a refund of the price difference or return of the item.

We will refer your refund application to the relevant retailer/ caterer who will arrange for the refund. If your application is accepted, you are entitled to a refund of the price difference in Hong Kong dollars.

You may also apply for a return of an item purchased at HKIA. In such case, the item should be returned in the original condition as it was sold with the price tag intact, together with any accessories, user manual, warranty card that accompanied the item, for the relevant retailer to process the return of the item. If your application is accepted, you are entitled to a refund in Hong Kong dollars of the price of the item purchased at HKIA.

^ This Guaranteed Downtown Prices Policy only applies to regular-priced items. It does not apply to items on promotion or discount.

* Comparable outlets refers to outlets operating under the same trade name of the retailers or caterers in major commercial and tourist districts in Hong Kong, namely, Central, Admiralty, Causeway Bay or Tsimshatsui.

Enquiry

If you have any queries regarding our Guaranteed Downtown Prices Policy, please send an e-mail to customer@hkairport.com.

Disclaimers

The Airport Authority Hong Kong reserves the right to amend or revise these Terms & Conditions at any time without prior notice. The Airport Authority Hong Kong shall not be liable to any party for any inconvenience caused and for any costs, losses or damage incurred due to such amendments and/ or revisions.

In the event of any dispute, the Airport Authority Hong Kong's decision shall be final.

In the event of any conflict or inconsistency between the English and the Chinese versions of these Terms & Conditions, the English version shall prevail.