Passenger Guide

Departures

Below are step-by-step departure instructions for you to enjoy a quick and smooth journey to your boarding gate.

    Check-in
    Check-in

    We offer a range of check-in options for travellers. Make sure you have all your travel documents ready, including a valid passport, air ticket or booking confirmation and any necessary visas.

    • Counter Check-in: Enjoy round-the-clock check-in at both Terminal 1 and Terminal 2. Click here to see which terminal and check-in aisle your airline is using.
    • Self Check-in: Terminal 1 and Terminal 2 has more than 76 self check-in kiosks for convenient check-ins. Learn more about the facilities here

    Passengers are advised to arrive early to allow sufficient time for passport control and security procedures. Please contact your airline if you have any enquiries. Click here for airline contact details.

    • In-town Check-in: Some airlines offer in-town check-in services at Hong Kong and Kowloon Stations to passengers who are travelling to the airport via Airport Express. Learn more about the airlines with in-town check-in services here.
    • Check-in service counters are also available at the Arrival Hall of the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge, from 07:00 to 22:30 daily, for passengers travelling with Cathay Pacific, Cathay Dragon, Hong Kong Airlines and HK Express. Passengers may check in and drop off their baggage at least 150 minutes prior to their flight departure time. Passengers without checked baggage can check in at the counter at least 90 minutes prior to their flight departure time. The check-in and baggage drop-off services are available for flights departing on the same day or the following day, except for HK Express which only provides service for flights departing on the same day.
    Dimension guidelines of hand baggage
    Baggage

    To avoid any delays, please ensure that all your baggage is packed according to your airline’s security guidelines.

    • Baggage Drop-off: Passengers who use the self check-in kiosks can use their airline’s baggage drop-off counters to check-in their baggage.
    • Hand Baggage: Several measuring gauges can be found at each check-in aisle in Terminal 1 and Terminal 2 for passengers to check if their hand baggage meets the Airline Operator Committee’s guidelines. Hand baggage must not exceed 56cm x 36cm x 23cm (22” x 14” x 9”).
    Security Check
    Security Check

    To ensure the security and safety of all travellers, your hand baggage will be inspected and a body scan may be conducted. Please have your travel documents and boarding pass ready for inspection before having the security check.

    Get more tips and information about the process here.

    No dangerous goods in luggage
    Immigration

    Please make sure you have the following documents ready before reaching the immigration counter.

    • Hong Kong Citizens and Residents: Hong Kong Identity Card.

    • Foreign Travellers: A valid passport and a completed Departure Card. The Departure Card is the bottom sheet of the original Arrival Card which can be found in your passport.

    Proceed to boarding gate 30 minutes before flight departure
    Proceed to Boarding Gates

    Passengers are advised to arrive at your boarding gate at least 30 minutes before flight departure.

    Click here to view the airport map