Passenger Guide

Courtesy Channel, Frequent Visitor e-Channel and Smart Departure

courtesy channel
smart departure

HKIA Courtesy Channel

Hong Kong International Airport (HKIA) Courtesy Channel provides dedicated access and security screening channel in the Departures Halls at Terminal 1 and Terminal 2 to facilitate passengers with special needs and passengers invited by airlines.

Passengers eligible for using the Courtesy Channel:

a) Passengers with reduced mobility or special needs  

  • Visually impaired
  • Travelling under medical supervision
  • Pregnancy
  • Travelling with an infant
  • Passengers aged 65 or above

b) Diplomatic passport holder

c) Passengers invited by the airline according to the airline’s operation guidelines, please contact your airline for the eligibility to use the Courtesy Channel service

One companion is allowed to accompany each eligible user for using the Courtesy Channel.

Frequent Visitor e-Channel

All eligible frequent visitors can now enjoy the e-Channel service at Hong Kong International Airport for a faster and more convenient immigration clearance.

Please visit the enrolment office at the Arrivals Hall to submit your application to Hong Kong Immigration Department directly. The enrolment process is simple and applicants will be informed of the enrolment result instantly. For details, please click here for the Immigration Department website or email them at fv_echannel@immd.gov.hk

The Frequent Visitor Card programme is no longer in operation. Please enrol for the e-Channel service with the Immigration Department enrolment office for a speedy immigration clearance during your next journey.

Smart Departure

Smart Departure is a secure and simple system that automates the travel document checks usually conducted by a Hong Kong Immigration Officer, offering a smarter way for departure immigration clearance at HKIA. For details on the Smart Departure service, please click here.