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MyTAG

MyTAG is more than a baggage tag, which can notify you instantly when your baggage is being delivered at Hong Kong International Airport. The baggage arrival notification will be sent to you through My HKG app when your baggage is ready for pick up at the reclaim belt.

Click here to buy MyTAG now.

With the My HKG app update (version V2.0 or after), all previously MyTAG accounts and registered tags have been removed.To continue using the service, please either log in as an HKairport Rewards member or create a MyTAG email account to register your tag. For details on registration, please refer to Question 3.

We apologize for any inconvenience caused.

HKairport Rewards Member

Login to your HKairport Rewards account via “ME” page (Forgotten your password?)
Click the “baggage tag” icon on My HKG ’s Main Page
Click “Register" to register to your Rewards account
Use your "Rewards" account email to set up
Scan the QR Code on your MyTAG
Before departure, link your MyTAG to your flight, and enjoy the service

The tag is now linked to your "Rewards" account. Please log in to "Rewards" before using it next time.

Non - HKairport Rewards Member (MyTAG Email Account)

Click the “baggage tag” icon on My HKG ’s Main Page
Click “Register" to link the tag
Set up your MyTAG Email account
Scan the QR code on your MyTAG
Before departure, track MyTAG with your flight

Details you may refer to User Guide.

You can recover you password through here.
For HKairport Rewards membership inquiries, please click here.

To receive the notification, please make sure your tag is already linked to your flight before departure and your device is set to allow to receive notifications from the My HKG app.

Certain conditions may affect tag readability, such as signal interference (which can be influenced by the environment or baggage material) and tag placement. If the tag cannot be read successfully, no notification will be sent. You can find the recommendations in Question 6.

Attach MyTAG to the handle of your baggage
Avoid hanging it on metal baggage or placing inside your baggage
Avoid hanging it on oversized baggage that exceeds 180 cm (H) x 75 cm (W) x 75 cm (D)

Please make sure you entered a valid and correct e-mail address, and you may check the verification code message in the spam mail folder.
If you still did not receive verification code, please click the "Resend code" button.

Yes.

For HKairport Rewards Member
Please login to your Rewards account, to continue using MyTAG.

For Non - HKairport Rewards Member
Please click “Reconnect Registered Tags” on your new device, then input your registered email address. This process may take a few minutes and you will see your tags on “MyTAG Center” page once completed If you forgot your e-mail address, you are unable to transfer.

Please follow the below steps below to report loss:

Click the baggage tag icon on the top of My HKG app’s main page
Select your tag you would like to report loss
Click “Report lost tag”
Confirm “Report as loss”

Once your tag has been reported lost, the tag is deactivated and you cannot receive any baggage arrival notification. It can be re-activated only by registering the tag again with the original e-mail address.

Hkairport Rewards Membership Inquiries (e.g. Forgotten Account / Password, Login Issue)
Contact Rewards

MyTAG Service Inquiries
hkiamobileapps@hkairport.com
Please also take a photo with your MyTAG QR code and 12-digit ID.

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