Please follow the below steps:
- Click the baggage tag icon on the top of My HKG app’s main page
- Click “Register" to register your MyTAG with your email address
- Scan the QR code on your MyTAG
For MyTAG on HKairport Rewards If you registered MyTAG before 16 Sep 2023, your tag has been linked with your HKairport Rewards account. Please follow these steps below to complete the one-time confirmation process on My HKG app before using:
- Click “Me” on the bottom left of My HKG
- Login to your Rewards account
- Click the baggage tag icon on the top of My HKG ’s main page
- The System will prompt you to confirm whether to use this account email address for MyTAG Service. You can also edit the email address if needed
- Confirm the email address, then read and agree to Terms & Conditions
- Confirmation process completed
You just need to login the account to continue using MyTAG after you complete this process. If you forget your HKairports Reward account, please click
here to contact Rewards Customer Service Team.