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No level changes in Arrivals Level and only one in Departures Level. |
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| Designated drop-off area for special needs at the departures kerb with access for wheelchair users. |
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Ramps, lifts and escalators provide easy access to all public levels. |
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| Wheelchair service is available to departing, arriving, transit and transfer passengers. Requests of the service could be made via airlines or the handling agents. |
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The Automated People Mover (APM), a shuttle train inside the terminal, can accommodate wheelchairs. |
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| There are 12 electric vehicles that operate in the restricted area of the Arrivals and Departures Levels to carry passengers to aircraft gates. Provision of such service can be made at the discretion of airlines or alternatively at a fee to be made payable directly by passengers to the operator Worldwide Flight Services Holding S.A. |
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Escalators and walkways in the public area of the passenger terminal have audio warning signals for the visually impaired. |
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| An air-conditioned walkway leads from the Arrivals Hall to the Regal Airport Hotel and multi-storey car park. |
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Customer Services Centre accommodate to wheelchair users. |
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| All passenger lifts are suitable for wheelchairs, and are equipped with braille push buttons and acoustic signals. |
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Facilities for special needs are clearly signposted and identified with the standard international symbol. |
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| Restrooms for wheelchair users have extra-wide cubicles, grab bars and alarm buttons. |
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All public phones have adjustable volume. Conventional payphones with button operation for the convenience of the blind and Powerphone touch screen payphones with e-mail, fax and datajack for the hearing impaired are available in all public areas of the Arrivals and Departures Levels. There are also braille signs on payphones and courtesy phones. |
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| Drinking fountains and public phones are at heights accessible to wheelchair users. |
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For the sight impaired, tactile guide paths lead from the departures kerb to the help phones installed at the main entrance of the passenger terminal; from both levels of the Airport Express station to the MTR Customer Services Centre; and from the station platform to the Information Counter on the Departures Level. |
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| Induction loops installed in strategic places, such as waiting areas and lounges enable most hearing aides to pick up public announcements. |
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All automatic glass doors have horizontal yellow and white terminal pattern strips to make the doors more visible for the visually impaired. |
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| To help the visually impaired ascend or descend staircases, yellow strips line the edge of each step for improved visibility. |
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Braille signs at toilet entrances help the blind identify a gents' or ladies' toilet. |
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