Special Announcement
Downtown Pricing Guarantee

Terms & Conditions

Hong Kong SkyMart / SkyPlaza guarantees that prices at the Hong Kong International Airport will not be higher than those at our retailers' own Hong Kong downtown outlets operating under the same Trade Name for an identical item. In the case that our retailers do not operate any downtown outlets in Hong Kong under the same Trade Name, prices will be compared with the following major downtown department stores / supermarkets / authorised dealers / retailers in Hong Kong.

  • Sogo, Seibu, APITA, City Super, Great Supermarket

  • HMV (CD, VCD, DVD)

  • Wise Kid - Pacific Place

  • Swindon Book Co. Ltd, Bookazine, Dymocks (books & magazines
  • )


If you have bought any item at Hong Kong SkyMart / SkyPlaza and found that the price is higher than that of an identical item at our retailers' own Hong Kong downtown outlets operating under the same Trade Name (where available) or the above-mentioned downtown department stores / supermarkets / authorised dealers / retailers in Hong Kong on the same day, all you need to do is to send us the following:

  • The original sales receipt of the item at Hong Kong SkyMart / SkyPlaza#;

  • The original sales receipt# or the original advertisement showing* a lower Hong Kong downtown price of the identical item on the same date of purchase at Hong Kong SkyMart / SkyPlaza;

  • Your full name;

  • Mailing address; and

  • Telephone / fax / mobile number / email address

Please note that the above information must be sent to the following address within 30 days of the date of purchase at Hong Kong SkyMart / SkyPlaza:

Downtown Pricing Guarantee
Retail & Advertising Business Unit
Airport Authority Hong Kong
HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong

Upon validation of your request and return of the item purchased at Hong Kong SkyMart / SkyPlaza in its complete original condition, we shall refer your request for refund to the relevant retailer for arrangement of the refund to you in Hong Kong dollars.

This Pricing Guarantee only covers regular-priced items. Items on promotion and discount are not covered under this Pricing Guarantee. The item purchased at Hong Kong SkyMart / SkyPlaza should be returned in perfect selling condition complete with accessories, user manual, guarantee, etc. (where applicable) and in their original wrapping.

Enquiry

If you have any queries regarding our Downtown Pricing Guarantee, please send an e-mail to us at retail@hkairport.com or call our Downtown Pricing Guarantee hotline^ at (852) 2183 3333. You could also write to us at

Downtown Pricing Guarantee
Retail & Advertising Business Unit
Airport Authority Hong Kong
HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong
Fax : (852) 2183 3220

# Credit card receipt will not be considered as sales receipt.
* Copies or photos of advertisement will not be accepted.
^ Monday to Friday 0900-1730 (HK time) except public holidays.

Disclaimers

The Authority reserves the right to amend or revise these Terms & Conditions at any time without prior notice. The Authority shall not be liable to any party for any inconvenience caused and for any costs, losses or damage incurred due to such amendments and/or revisions.

In the event of any dispute, the Authority's decision shall be final.
In the event of any conflict or inconsistency between the English and the Chinese version of these Terms & Conditions, the English version shall prevail.

Version 2.0 - Updated 15 October 2007

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