Special Announcement
Downtown Pricing Guarantee

Terms & Conditions

It is guaranteed that prices at the Hong Kong International Airport will not be higher than those at our retailers' own Hong Kong downtown outlets operating under the same Trade Name for an identical item. In the case that our retailers do not operate any downtown outlets in Hong Kong under the same Trade Name, prices will be compared with the major department stores / supermarkets / authorised dealers / retailers in Hong Kong downtown tourist districts with comparable grade / class.

If you have bought any item at Hong Kong International Airport and found that the price is higher than that of an identical item at our retailers' own Hong Kong downtown outlets operating under the same Trade Name (where available) or a comparable department stores / supermarkets / authorised dealers / retailers in Hong Kong downtown tourist districts on the same day, all you need to do is to send us the following information within 30 days of the date of purchase at Hong Kong International Airport:

  • The original sales receipt# of the item at Hong Kong International Airport;
  • The original sales receipt# or the advertisement showing a lower Hong Kong downtown price of the identical item on the same date of purchase at Hong Kong International Airport;
  • Your full name;
  • Mailing address; and
  • Telephone / mobile / fax number / email address

Our mailing address is:

Downtown Pricing Guarantee
Retail & Advertising Department
Airport Authority Hong Kong
HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong

Upon validation of your request and return of the item purchased at Hong Kong International Airport in its complete original condition, we shall refer your request for refund to the relevant retailer for refund arrangement in Hong Kong dollars.

This Pricing Guarantee only covers regular-priced items. Items on promotion and discount are not covered under this Pricing Guarantee. The item purchased at Hong Kong International Airport should be returned in perfect selling condition complete with accessories, user manual, guarantee, etc. (where applicable) and in their original wrapping.

Enquiry

If you have any queries regarding our Downtown Pricing Guarantee, please send an e-mail to retail@hkairport.com or fax to us at (852) 2183 3220. You could also write to us at

Downtown Pricing Guarantee 
Retail & Advertising Department
Airport Authority Hong Kong
HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong

# Credit card receipt will not be considered as sales receipt.

Disclaimers

The Authority reserves the right to amend or revise these Terms & Conditions at any time without prior notice. The Authority shall not be liable to any party for any inconvenience caused and for any costs, losses or damage incurred due to such amendments and/or revisions.

In the event of any dispute, the Authority's decision shall be final.
In the event of any conflict or inconsistency between the English and the Chinese versions of these Terms & Conditions, the English version shall prevail.

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