Hong Kong International Airport's two terminals are designed with the requirements of special needs passengers in mind.
There are designated low-kerb drop-off areas for special needs passengers. The Arrivals Halls in Terminal 1 is located on a single level while the Departures Halls has just one level change and there are ramps, lifts and escalators in both terminals to provide easy access to all public levels.
A wheelchair service is available for departing, arriving, transit and transfer passengers and requests can be made through your airline or its handling agents.
The Automated People Mover (APM) – a shuttle train inside the terminals –accommodates wheelchairs. And a fleet of 14 electric vehicles in the restricted area of the Arrivals and Departures Levels can carry passengers to and from the appropriate gates (contact your airline or the operator, Worldwide Flight Services, to book an electric vehicle).
Facilities for special needs are clearly signposted and carry standard international symbols.
All escalators and travellators in the public areas of the terminals have audio warning signals for the visually impaired. All passenger lifts are suitable for wheelchairs and equipped with Braille push-buttons and acoustic signals. Braille signs at toilet entrances help the blind identify a gents' or ladies' toilet and restrooms for wheelchair users have extra-wide cubicles, grab bars and alarm buttons. The edge of steps on staircases are lined with yellow strips for improved visibility.
Drinking fountains and public phones are at the right height for wheelchair users. Payphones are available in all public areas of the Arrivals and Departures Levels with user-friendly functions. They are at the right height for wheelchair users and have adjustable volume for the hearing impaired. Big buttons make the keypad more visible for the visually impaired. Payphones and public phones also carry Braille signs.
Tactile guide paths lead from the departures kerbs to the help phones installed at the main entrance of the terminals. Paths also lead from both levels of the Airport Express station to the MTR Customer Services Centre; and from the station platform to the Customers Services Centre on the Departures Level.