Airport Ambassador

Airport Ambassadors are stationed at high-traffic locations throughout the terminals to offer immediate assistance to passengers in need. Wearing a welcoming smile and easily recognisable uniform, they are always at your service.

The Airport Ambassador Programme (AAP) is designed to provide the best customer service to passengers and other visitors at Hong Kong International Airport (HKIA).

The AAP has enhanced customer service standards at HKIA. It also provides on-the-job training for youths, paving the way towards a fulfilling career. HKIA encourages students and senior citizens to join the programme as volunteers.

Offering a great opportunity to experience the airport and to meet people from all over the world, the AAP has already recruited more than 750 youth, and senior ambassadors since the launch of programme in 2002.

Airport Ambassadors' duties include:

• Greeting passengers;
• Answering passenger enquiries and giving directions;
• Offering assistance to passengers in need;
• Promoting passenger safety; and
• Assisting at special events.

Airport Ambassadors are committed to:

• Continuously improving customer service of the airport;
• Taking the initiative to assist passengers;
• Welcoming passengers with friendly smiles; and
• Promoting passenger safety.

Joining the AAP

HKIA is constantly expanding the Airport Ambassador team to meet the growth of passenger numbers. If you like meeting people and are enthusiastic about the aviation and/ or tourism industry, please join us!

Basic requirements

Youth ambassadors

1. 18 - 24 years old
2. Form 5 or above (Non-degree holders)

For details on recruitment matters, please contact:

Senior ambassadors (voluntary position)

1. 55 years old or above
2. Retired people
3. Physically able to stand for long hours

For details on recruitment matters, please contact: