Special Announcement
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Airport Ambassador

Airport Ambassador

Airport Ambassadors are stationed at high-traffic locations throughout the terminals to offer immediate assistance to passengers in need. Wearing a welcoming smile and easily recognisable uniform, they are always at your service.

The Airport Ambassador Programme (AAP) is one of the service initiatives to make sure all passengers feel at home the minute they arrive at Hong Kong International Airport (HKIA).

The AAP provides on-the-job training for youngsters and offers meaningful volunteer opportunities for senior citizens. Launched in 2002, the AAP has trained more than 1,000 youth, student and senior ambassadors.

Airport Ambassadors' duties include:

  • Greeting passengers;
  • Answering passenger enquiries and giving directions; and
  • Offering assistance to passengers in need.

For programme details, please contact the following organisations:

Youth ambassadors (aged 18 – 24)

The Hong Kong Federation of Youth Groups – Youth Employment Network
Telephone : + 852 3113 7999
Website : http://yen.hkfyg.org.hk/aap


Senior ambassadors (retirees aged 55 or above)

Hong Kong Young Women's Christian Association
Telephone : + 852 3476 1310