HKIA Named the World's Best Among Airports Handling Over 40 Million Annual Passengers Fifth Time in a Row
(HONG KONG, 16 February 2011) – Hong Kong International Airport (HKIA) has been named the world's best among airports serving more than 40 million passengers annually, for the fifth year in a row. The award was announced by the Airports Council International (ACI), based on its Airport Service Quality (ASQ) survey, accrediting the commitment of airports across the world to excel in performance.
HKIA also ranked third in both the Asia-Pacific region and overall categories. Stanley Hui Hon-chung, Chief Executive Officer of Airport Authority Hong Kong (AA), expressed his gratitude to the travelling public for their continuous support of HKIA. "The honour belongs to our strong airport community with over 60,000 staff members. Without their concerted efforts and wholehearted dedication, we could not have made this outstanding achievement," Mr Hui said.
HKIA scored a record high of 4.78 out of 5.00, meaning about 99% of survey respondents rated the airport as excellent or very good in the ASQ survey of 2010. Key areas that were particularly viewed as commendable by passengers included availability and cleanliness of washrooms, level of comfort of waiting areas, ambience of the airport, feeling of being safe and secure and customs inspection.
Mr Hui pledged that the airport will continue investing and improving its facilities and services to provide an even more enjoyable airport experience to passengers and other airport users.
Passengers from 140 airports participating in the full-year survey were interviewed over a series of parameters including general ambience, cleanliness, check-in efficiency, staff courtesy, comfortable waiting area and more. The awards count the survey cumulative results of the four quarters in the year.
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