Special Announcement
  |  | Font size: Asmall font size Amedium font size Alarge font size | 

Technical Assistant (Ref: TSER13-0112-W-02)


  • Answer both external and internal calls, provide quick response to inquiries and record the fault details in the system and perform regular update
  • Distribute the fault calls to responsible Fault Response Team member promptly and correctly for rectification
  • Communicate the status of work request with internal staff, government departments and tenants effectively in order to achieve a high degree of customer satisfaction
  • Track and acknowledge all potential complaints and monitor the status of any subsequent work orders
  • Shift duties are required including Saturdays, Sundays and public holidays


  • Form 5 or above with at least 3 years' experience in service centre. A broad understanding of various engineering disciplines will be an advantage
  • Able to learn and operate advanced computer software / equipment is necessary
  • Service oriented with good telephone manner and proactive attitude
  • Strong communication, interpersonal and organizing skills
  • Fast and accurate English and Chinese typing skill with at least 60 words (English) per minutes; proficient in MS Office applications
  • Good spoken and written English and Chinese. Knowledge of Putonghua is preferred

Interested parties please send the applications (including full career details, salary history and expected salary) to our Human Resources Department and quote the reference code on the application.

By mail:
Human Resources Department
Airport Authority Hong Kong
L2, HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau Island, Hong Kong

OR email to: RM4@hkairport.com

Closing date: 19 August 2013

Data collected will only be used for job application processing. Applicants not invited for interview within eight weeks from the closing date may assume their applications unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.

Quick Links
Special Announcement