Special Announcement
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Senior Operation Officer, Terminal Management (Ref: T1GL13-0080-W-01)


  • Monitor day-to-day terminal operations in HKIA such as airline operations, contractors’ services, CIQ formalities, licensees’ operation and etc. to be performed according to the required standards
  • Assist in defining the terminal facilities standards and coordinate with all stakeholders to implement a quality management plan in order to monitor and demonstrate the achievement of agreed quality levels
  • Respond to emergencies, implement specific contingencies and assist in rescue operation and resumption of operation.
  • Supervise the operation of customer service counters as well as the provision of customer service by Airport Ambassadors and to handle the customer feedbacks as well as compiling work plans and analysis reports for management review
  • Administer tendering exercise for commercial and/or service agreements and assist in the preparation of tender documents
  • Support and coordinate preparation of departmental management policy, reports, budget forecast and control
  • Review and prepare operational and statistic report, plan and conduct market studies, business /operational performance monitoring and collect data for review and analysis
  • Provide support to the development and implementation of terminal business projects, planning and customer service events



  • Bachelor degree or above, preferably in Business Administration, Marketing, Finance, Aviation Management or Estate/Facility Management 
  • Minimum 3 years' relevant experience in Aviation industry. Experience in Accounting, Estate and Facility Management would be an advantage
  • Team player with good interpersonal, communication, analytical, organizing and coordination skills
  • Proactive, service oriented, able to work independently and under pressure
  • Fluent in both spoken and written English and Chinese and Putonghua
  • Proficient in Presentation and PC skills

Interested parties please send the applications (including full career details, salary history and expected salary) to our Human Resources Department and quote the reference code on the application.

By mail:
Human Resources Department
Airport Authority Hong Kong
L2, HKIA Tower
1 Sky Plaza Road
Hong Kong International Airport
Lantau Island, Hong Kong

OR email to: RM2@hkairport.com

Closing date: 24 May 2013

Data collected will only be used for job application processing. Applicants not invited for interview within eight weeks from the closing date may assume their applications unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.

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