Passenger Guide

Special Needs Access

Hong Kong International Airport (HKIA) offers a spectrum of barrier-free facilities to create an airport for all, including those with reduced mobility, visual and hearing impairments, etc.


DEPARTURES

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  • Arriving the Airport
    By bus/ taxi/ coach

    The following facilities are available at the departures kerbs at Terminals 1 and 2 (T1 and T2).

    • Priority drop-off areas with ramps
    • Special needs serving points with tactile guide paths and Braille maps (Zones 2 and 3 in T1, and Zone 6 in T2)
    • Hands-free help phones are provided at Zones 2 and 3 of T1
    • Ramps with handrails provide accessibility from the departures kerbs to the Check-in Hall (Level 7 in T1 and Level 5 in T2)
    priority drop-off areas
    tactile guide paths and braille maps
    ramps with handrails
    By Airport Express

    The following facilities are available to guide you to the Check-in Hall upon your arrival at HKIA by Airport Express (AEL).

    • Tactile guide paths that lead you from the AEL platform to the nearest Customer Service Counter
    • Ramps with handrails provide accessibility from the departure kerbs to the Check-in Hall (Level 7 in T1 and Level 5 in T2)
    tactile guide at AEL platform
    ramps with handrails
  • Security Screening
    Passengers with special needs can use the Courtesy Channel located at T1 to enter the security screening and immigration area.
    courtesy channel
  • Immigration clearance

    The following facilities are available at the immigration area for passengers with special needs.

    • Wide self-service e-channels for Hong Kong residents and “qualified” visitors
    • Counters for passengers with special needs
    • Seats for passengers waiting for assistance with immigration clearance
    seating at immigration clearance area
    e-channels for Hong Kong residents and qualified visitors
    counters for passengers with special needs
  • Proceeding to the Departures Gates

    After passing through security and immigration clearance in T1, passengers may reach the boarding gates by lifts or Automated People Mover (APM).

    Departures location

    Gates

    How to get there

    Terminal 1

     

    1 – 36
    E5 – E9
    N10
    N12
    S11

    Take escalator or lift to Level 6.

    40 – 80

    Take APM on Level 1 to West Hall to reach the respective boarding gates on Level 6.

    511 – 525

    Take escalator/lift to Level 4 of T1 and board the airside passenger buses, which will take you to the respective boarding gates.

    Midfield Concourse

    201 – 230

    Take APM on Level 1 of T1 to the Midfield Concourse, and head to Level 6 after exiting the APM.

    North Satellite Concourse

     

    501 – 510

    Take escalator/lift to Level 4 of T1 and board the airside passenger buses, which will take you to the respective boarding gates. Proceed to Level 5 upon arrival at the North Satellite Concourse.

    If you are in T2, please take the APM to the East Hall at Level 1 of T1, then follow the instructions as above to reach the respective boarding gates.

SUPPORTING FACILITIES

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  • Passengers with Reduced Mobility

    Low-level facilities

    Wheelchair users can find the following facilities and counters at accessible height throughout the terminals.

    customer service counters Customer service counters
    internet terminals Internet terminals
    charging facilities Charging facilities
    help phones Help phones
    pay phones Pay phones
    drinking fountains Drinking fountains

    Priority seats

    You can find priority seats throughout the terminals and in immigration clearance areas.

    seating at check in hall Check-in Hall
    seating at boarding gates Departures gates
    seating at immigration clearance area Immigration clearance area

    Caring Corner

    The Caring Corner is a rest area for travellers with special needs, including passengers with reduced mobility, the elderly and pregnant women. This wheelchair-accessible facility is equipped with seating, televisions and telephone helplines.

    Location of Caring Corners

    • Near Gates 1 and 36, Departures Level (L6), Terminal 1 (Restricted Area)
    • Transfer Area E1 and E2, Arrivals Level (L5), Terminal 1 (Restricted Area)

    Toilets for the Disabled

    Toilets for the disabled are located throughout the airport. They are equipped with automatic facilities and additional handles.

    sliding door of disabled toilet Sliding door
    flush sensor Flush sensor
    soap dispenser and water tap Soap dispenser and water tap
  • Passengers with Visual Impairment

    Tactile guides

    Tactile guide paths are provided at the departure kerbs of T1 and T2, as well as AEL platforms, to lead you to the nearest customer service counter. Tactile guide paths are also available in the Midfield Concourse.

    • From departure kerbs at T1 or T2 to the nearest customer service counter
    tactile guide at departures kerb
    tactile guide at check in hall

    • From AEL platform to the nearest customer service counter
    tactile guide at departures kerb
    tactile guide at check in hall

    • From the arrival gates at the Midfield Concourse
    tactile guide at AEL platform
    tactile guide to customer service counter

    Braille facilities

    Braille maps are provided at the departures kerbs of T1 and T2 (Zones 2 and 3 in T1, and Zone 6 in T2), as well as in the Midfield Concourse.

    Many airport facilities also provide signage in Braille, including the walls of toilet entrances, control panels and handles of lifts, handrails, etc.

    braille map in toilets
    braille map in lifts
    braille map next to the handle in lifts
  • Passengers with Hearing Impairment
    • Induction loops are located at all departures gates, APM platforms and customer service counters.
    induction loops at seating area Induction loops located in seating areas

    • Warning signals and audio messages are provided in all people conveyance facilities such as lifts, escalators and walkways.
    escalator Escalators
    walkway Walkways
    lifts Lifts
    • Braille maps are provided with audio messages.
    braille map with audio messages
  • Passengers with Other Special Needs
    • Unaccompanied minors
    • Passengers with Autism Spectrum Disorder
    • Passengers with carer/ accompanying disabled

    Please contact your airline for information. If you have any further questions, please feel free to contact us.