Passenger Guide

Special Needs Access

  • Arriving at the Gate

    Once you arrive at the gate, you should proceed to the immigration counters on Level 5 in Terminal 1 (T1):

    Arrivals locationLevels
    Terminal 1 There is no change of level required if you arrive at T1. If your arrival location is near the West Hall, you may take the Automated People Mover (APM) to the East Hall
    Midfield Concourse Take the APM on Level 1 to the East Hall of T1, then proceed to Level 5.
    North Satellite Concourse Take the airside passenger buses on Level 4. After getting off the coach at T1, proceed to Level 5.
  • Immigration Clearance

    The following facilities are available at the immigration area for passengers with special needs.

    • Wide self-service e-channels for Hong Kong residents and “qualified” visitors
    • Counters for passengers with special needs
    • Seats for passengers waiting for assistance with immigration clearance
    e-channels for Hong Kong residents and qualified visitors
    counters for passengers with special needs
    seats for passengers waiting for immigration clearance
  • Baggage Reclaim

    Baggage assistants wearing pink vest uniforms are available to assist travellers at the baggage reclaims.

    baggage reclaim belt
  • Travelling to the City Centre

    By bus/ taxi 

    After you arrive at the Meeters and Greeters Hall, you may reach the bus terminus and taxi station via the downramps.

    terminal 1 ground transporation centre

    By Airport Express

    You can reach the Airport Express platform using the walkway outside the Arrivals Halls. No change of level is required.

    airport express counter in arrivals hall

    By limousine

    You can reach the limousine waiting area by following the channel near Arrivals Hall B and taking the lift to Level 3.

    limousine lounge Channel outside Arrivals Hall B to Limousine Lounge
    limousine waiting area Limousine waiting area (Level 3)

    By car

    All car parks are accessible by lifts.

    lift

SUPPORTING FACILITIES

Show All Hide All
  • Passengers with Reduced Mobility

    Low-level facilities

    Wheelchair users can find the following facilities and counters at accessible height throughout the terminals.

    customer service counters Customer service counters
    internet terminals Internet terminals
    charging facilities Charging facilities
    help phones Help phones
    pay phones Pay phones
    drinking fountains Drinking fountains

    Priority seats

    You can find priority seats throughout the terminals and in immigration clearance areas.

    seating at check in hall Check-in Hall
    seating at boarding gates Departures gates
    seating at immigration clearance area Immigration clearance area

    Caring Corner

    The Caring Corner is a rest area for travellers with special needs, including passengers with reduced mobility, the elderly and pregnant women. This wheelchair-accessible facility is equipped with seating, televisions and telephone helplines.

    Location of Caring Corners

    • Near Gates 1 and 36, Departures Level (L6), Terminal 1 (Restricted Area)
    • Transfer Area E1 and E2, Arrivals Level (L5), Terminal 1 (Restricted Area)

    Toilets for the Disabled

    Toilets for the disabled are located throughout the airport. They are equipped with automatic facilities and additional handles.

    sliding door of disabled toilet Sliding door
    flush sensor Flush sensor
    soap dispenser and water tap Soap dispenser and water tap
  • Passengers with Visual Impairment

    Tactile guides

    Tactile guide paths are provided at the departure kerbs of T1 and T2, as well as AEL platforms, to lead you to the nearest customer service counter. Tactile guide paths are also available in the Midfield Concourse.

    • From departure kerbs at T1 or T2 to the nearest customer service counter
    tactile guide at departures kerb
    tactile guide at check in hall

    • From AEL platform to the nearest customer service counter
    tactile guide at AEL platform
    tactile guide to customer service counter

    • From the arrival gates at the Midfield Concourse
    tactile guide from arrival gates in midfield concourse
    tactile guide from arrival gates in midfield concourse

    Braille facilities

    Braille maps are provided at the departures kerbs of T1 and T2 (Zones 2 and 3 in T1, and Zone 6 in T2), as well as in the Midfield Concourse.

    Many airport facilities also provide signage in Braille, including the walls of toilet entrances, control panels and handles of lifts, handrails, etc.

    braille map in toilets
    braille map in lifts
    braille map next to the handle in lifts
  • Passengers with Hearing Impairment
    • Induction loops are located at all departures gates, APM platforms and customer service counters.
    induction loops at seating area Induction loops located in seating areas

    • Warning signals and audio messages are provided in all people conveyance facilities such as lifts, escalators and walkways.
    escalator Escalators
    walkway Walkways
    lifts Lifts
    • Braille maps are provided with audio messages.
    braille map with audio messages
  • Passengers with Other Special Needs
    • Unaccompanied minors
    • Passengers with Autism Spectrum Disorder
    • Passengers with carer/ accompanying disabled

    Please contact your airline for information. If you have any further questions, please feel free to contact us.